SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order on 14 April 2020, arrived on 4 July in Veracruz, Mexico, the store lengthened buyer protection without being asked. Seems to be just the size of the Switch screen, I won't put it because I currently have one that came to me in an Amazon package, so these I'll leave you on reserve.
Good product packaging arrived in perfect condition and works well.
Great windows! I'm ordering a second time for a new day! As a gift gave ampoule on the sticks (: The glasses of quality, came quickly! Thank the store! I will order more in case of need (:
buen producto, llegó en 3 semanas
Great product, thank you
The shipping is hilarious. It arrived while the tracking still said it had departed country of origin lol. Given the pandemic I forgive all delays and it wasn't much later than the first expected delivery date. Actual screen protector went on beautifully, it's really rigid so it didn't leave a single air bubble the first time I put it on.
article très bien emballé
Fits amazingly onto the switch. Easy application showed on the packaging and awfully satisfying. Recommend it a lot! It's a thick glass and it's cut perfectly.
nunca llegó el producto, no culpo al vendedor, son tiempos difíciles por lo que entiendo la situación, pedí reembolso por lo que el vendedor aceptó realizarlo muchas gracias
It takes a little almost 2 months but I arrive is the good thing a vast product good thank you
This corresponds to the description and seems of quality, to test in time.
When ordering the two arrive both in a box, I would like it to be separate, all right, I don't install it yet, I don't know how good they are.
Стекло поклеилось отлично, без каких-либо проблем. Зато влажная тряпочка в комплекте была сухая как тексты Билли Айлиш.
Just like photo! Super fast shipping to Seattle. I chose ship from US and it came in 5 days!
Overall satisfied. Delivery to St. Petersburg to the powder-6 days, just super! Packed quite well, everything went whole. The glass itself is неплохое-4/5, but not more. Oleophobic coating is, but very average. The main minus, in my opinion, that in size it is a lot of unobtrusive around the edges. Before this, I glued the Artplay glass, I liked it more, more precisely in size and oleophobic better.
very happy. the description could be better when buying as I didn't really understand it so ended up with two. Will give one to a friend. fast delivery though and well packaged
Заказывал 2 стекла. 1 стекло пришло треснутое. Рекомендую продавцу улучшить упаковку товара.