SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality LED flashlight
Lantern is super, the quality is excellent all as in the photo, the store is special thanks for the speed of delivery-three days.
Delivery 42 days, good lantern, thank you
The goods are excellent. thank you.
Отличный товар, просто супер. Светил метров 30-50.
Got a lantern, all as in the description. Seller recommend.
A little heavy but works good Nicely made
The goods were delivered quickly, the quality is not bad, it shines well
Good quality super
as described, powerful light.
Доставка из РФ быстрая, 4 дня до СПБ. Соответствует описанию, заказывал 2 полных комплекта, в одном из взорвалась сетевая зарядка сразу после включения в сеть, продавцу написал,жду ответа.
The parcel arrived very quickly in 6 days the courier brought home
доставка курьером 5 дней. Все соответствует описанию. Рекомендую
Шикарный свет! Дошло за неделю! Все целое.
Фонарь пришёл быстро. Отправление по России. Но опять накосячил IML express. Несколько дней посылка пролежала на их московском складе, после чего была отправлена почтой России, хотя в моём городе есть пункт выдачи этой транспортной компании. IML express это мошенники. Рекомендую продавцу прекратить сотрудничество с нами, а отправлять сразу почтой России. Фонарь хороший, хотя зум регулируется не поворотом линзы, а банальным её вытаскиванием или утапливанием, без фиксации. Со временем может разболтаться.
I'm buying it for the second time
посылка пришла за 14 дней до Сибири, продавца рекомендую огромное спасибо посылка всё целое доставлено, фонарь светит отлично
Muy exacto
Фонарь соответствует описанию пришел почти мгновенно 2 дня. рекомендую продавца. Все работает нормально.
muy bien
Great Lantern! Bright!! several modes!
Всё супер.
It's still working. Batteries like all)
Kind of good. 2 battery. The back cover of the AKB compartment is thin rubber, but it seems to hold
ok