SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent original glass, delivery to krasnodar 3 weeks
Super
Good quality
Great windows, not the first time I buy
Screen magnificence and tuned on iPhone x measurement
Good enough glass in appearance. Sticks perfectly. Let's see in the case)
Order in 5 times! Recommend!
Not a bad glass, not the most beautiful, but for your money not bad. There is much more interesting here, but it is worth noticeably more. Shipping and shipping are fast enough. The packaging is very simple, but it came all intact. By gluing and sock i'll try to supplement later.
As always, this store pleases both the quality and speed of sending! All at the highest level thank you! So keep :)
Baseus 3D product are awesome! really love how it flawlessly fit to my phone
The set is good packed all very reliably and beautifully, recovered and came davolno quickly
Excellent item, good store, sent quickly, arrived on time!
I liked the glass. In size, everything is clear, it came perfectly packed, without jambs. But on the edge of the glass there is plastic and between them there are tiny cracks and there will be dirt. And so in general excellent) i recommend
I bought 19.04.19 for 264 rubles came on 12.05.19. Ordered due to the destruction of the previous glass on the smartphone wife. Which did not last a month. She had a transporter. Don't take it! I have already a year worth an anti blue about which we are talking.
Very good glass, protects completely the entire surface of the screen, complete everything for quick installation, definitely recommend to buy! To yekaterinburg the parcel reached in 10 days
Perfect as always!
I didn’t receive order but I received money...
Once and for all decided that buying glass on a bucket from knownays does not make sense, it breaks at the slightest hit on the first day. This same glass is very durable and cool. Sticks easy, bubbles no, with covers perfectly contact, all super
Super glass
Good quality
Everything came as always perfectly, i order glasses already once 5 at them
Quality protective glass. Not the first year.
Fast delivery and Good quality
That's good! Recommend!!!
Delivery to moscow in 2 weeks, track tracking. Very satisfied, i order for the third time, and myself and relatives. Seller thanks, promptly and efficiently