SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast shipping, came to Sweden in 2 days!
By the way everything works perfect! I'm very satisfied with the product!
I order in this store not the first time, it's always OK. It came in the drill. fast (7 days). Connected without problems. Despite the large distance from the router, it works stably (unlike the TV).
Surprisingly Fast! Well Packed. Clear Installation info. and easy to install
Works on the WiFi perfectly. Camera is super. You can see well at night, too. Recommend
Супербыстрая доставка из РФ за 1 сутки в Москву курьером до порога. Такого даже не ожидал! Теперь осталось проверить камеру в работе. Отпишусь по результату проверки. Судя по прочитанным здесь отзывам все должно быть ОК.
Delivery for 4 days after the order, excellent. It is immediately visible that the camera was not going in the basement. I checked the camera, it works perfectly with the Wi-Fi, I did not even connect to the LAN port. The only negative Speaker of the camera is me in the room where the camera is heard well, and I hear badly, very quietly. Seller recommend. About the image-4mr the camera did not show anything supernatural, I think you can take 3mr, do not notice the difference.
Delivery in Russia-4 days. The camera works fine, but for me it was a disappointment that it does not support the HACS comment from home assistant, there are no motion sensors, navigation, etc. But this is my mistake, it was necessary to take E1 zoom. There are no complaints to the store, I recommend.
From the heart!
быстрая доставка до Москвы, камера супер, подключается и отсматривается через телефон и компьютер легко и удобно
Does not look 4 mp…
Camera is super.
Fast delivery, high end quality. Excelent comunication store
пока все работает... карты в комплекте не было
Goods received start check and customize, delivery fast
In 3 days
Как всегда ВСЕ на высоком уровне.
камера пришла быстро за две недели . Коробка не помята. товар был хорошо упакован. Работоспособность камеры еще не проверял.
Excellent.