SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Already used several times. Not know if the fur really turns, but has areas that gets to give a nuisance when making. Am believing in product and making thereafter.
The product has arrived in good condition, I hope it works
el envió llegó en menos de tres semanas solicite el 18 de agosto y llegó el 7 de septiembre,
Всё получила,ничего не повредилось в пути,всё работает,до Ирландии дошло за 1 месяц почти,пока не пробовала,как по пробую отпишусь.
I believe it works. When I tried it, I felt the light pinch that you usually feel whenever you go to those laser depilator houses. It also comes with dark glasses so the laser light from the depilator won't hurt your eyes. Very nice!
Delivery fast! Packed perfectly, as a gift put safety glasses! Instructions in Chinese, I did not understand .. turned on by pressing the button of flashes No, I am in a panic disorder .... I write to the store, send the video) in the end the seller reacted quickly, explained how to use)) Thank you!!! How effectively it will be seen in three months)
Упаковка целая, не мятая. Прибор работает. Вспышек было 600400. Делала лазерную эпиляцию в салоне, теперь хочется поддерживать лысый) эффект. Посмотрим.
It came very quickly, everything works, the result is not yet visible)) I recommend the store!!!!!
El pedido llegó antes de lo que yo pensaba muy rápido el envió lo compre el 19.08 y llego hoy a mi domicilio en chile, hasta el momento solo encendí la maquina y a primera impresión no tiene problemas, la caja solo con pequeños aplastamiento pero es lógico por el transcurso, ahora solo esperar a usarla y que funcione bien, gracias!
Thank you I'm in perfect condition
So far I have not used and the results speak early. Shipping fast. Everything turns on.
The box is crumpled, but everything is whole. Works.
Arrived in perfect conditions
все работает, но на счёт эффекта пока не знаю, пользуюсь 1 мес
Excellent. I simply loved the product. The color is beautiful ask I plug, which is 2 pins (making Brasil) Perfect. Come with 15 days exact, ask 30/09 arrived 15/10 never come get so fast. Already come but 100 reviews it on YouTube and so bought. In 30 days back here to confirm the effectiveness of the product. And already know that will work.
Arrived well before the expected and all working. Am already using, but still can't evaluate the result because that takes not be like laser, but am confident and anxious to see the progress, so get something come tell them. Recommend the store
Came epilator very quickly, everything works, in the kit there are glasses. The result is early. Outbreaks are more than 402 flashes stated. The store recommend, sent the goods on the day of order.
merci
Everything works, delivered by the courier directly to the hands. I will not say anything about efficiency yet, but at large capacities, it hits the chicken The box was slightly crumpled, but it did not affect the goods. There is a video of flocking, but unfortunately does not immerse
good
It came in a couple of weeks, took with an additional lamp. Testyla with a native lamp-works. It's early. Extras did not check, but the store is correct, the Russian Post is gamno. Delivery does not make for which money is paid. I had to go 50 + 50 km to pick up from the department. The question is, where is the delivery? Be vigilant, easier to use for the nearest office to order. Thank you to the seller, and great success in business! I understand low price is the cheapest fast shipping, and here is the post of Russia huge fuuuu!!! I will not send a photo, from here a bunch, everything looks absolutely the same. Laki with you, good luck!
chegou muuuuuuuito rápido em BH, vendedor atencioso e tudo funcionando perfeitamente . indico demais
As described. The box a little hit by transport but well inside.
Came quickly! Now I’m starting to use it. Very curious to see how good it works.
Arrived well packed