SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As described. The box a little hit by transport but well inside.
Came quickly! Now I’m starting to use it. Very curious to see how good it works.
Arrived well packed
Recebi exatamente igual a foto, já usei durante 3 semanas, mas ainda não senti diferença nos pêlos! Vou continuar mais um tempo para ver se consigo algum resultado.
Very good
.
Very early, reliable store. Product delivered properly packaged, in perfect condition and all as the description in the listing. Super recommend
I haven't used it yet, reading the instruction. Thank you.
Доставка довольно быстрая ( заказала 17,08 пришло 29,08) . Коробка в углу помята, но товар целый, описанию соответствует, все работает, но о результате пока рано говорить. Посылка отслеживалась с самого начала.
snel ontvangen. moet nog testen
Produto chegou antes do prazo, em média 35 dias. Veio conforme descrição, só não veio com os adpatadores de tomada que mostra no vídeo. Esta funcionando perfeitamente. Em algumas semanas volto para concluir feedback com resultados das sessões.
Já usei pela primeira vez e funciona perfeitamente. Não dói nada, só esquenta um pouco. Veio muito bem embalado e o vendedor enviou rápido o produto. Vou voltar aqui em algumas semanas pra dizer se deu resultado (testei nas pernas e nas axilas).
The description is accurate, checked for 1 and 8. at 8 slightly plucks. In the process, the device itself is still heated.
ещё не пробовала, не могу сказать.
Arrived in 16 days, working perfectly. Already started using
Ordered 02.05 received 27.05 in the Moscow region. Everything works well. Track tracked. I did not communicate with the store, there was no need. Took for 2606r.
It arrived in good condition, well packed and without problems, hope to get good results
Perfect!
Arrived well before waiting, super fast. Will Test after leave my opinion about the product.
Everything OK
Already used several times. Not know if the fur really turns, but has areas that gets to give a nuisance when making. Am believing in product and making thereafter.
The product has arrived in good condition, I hope it works
el envió llegó en menos de tres semanas solicite el 18 de agosto y llegó el 7 de septiembre,
Всё получила,ничего не повредилось в пути,всё работает,до Ирландии дошло за 1 месяц почти,пока не пробовала,как по пробую отпишусь.
I believe it works. When I tried it, I felt the light pinch that you usually feel whenever you go to those laser depilator houses. It also comes with dark glasses so the laser light from the depilator won't hurt your eyes. Very nice!