SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great. Working as expected.
Товар шёл в Казахстан ровно месяц, пока не испробовал, коробка не повреждена
Resistente e fácil de levar para todo o lado. Carrega super rápido o Samsung S10. O vendedor demora a responder mas esclarece todas as dúvidas.
Все согласно описанию. Кабель гибкий 100W. Зарядник компактный, не свистит. До Польши доставка заняла 2 недели до почтамата. Рекомендую.
очень быстрая доставка работает пока все порты не проверил но 3.0 поддерживает
good product and fast delivery but packaging was too weak
여행용으로 구매했고 만족합니다. 한국분들중 콘센트는 여행용 어댑터 사용하세요 11자에 일반 돼지코는 좀 헐렁하고 유럽형 코드 구매하시면 헐렁합니다.
배송엄청 빨랐음. 상품도 기대이상임
Приехал быстро. Заряжает. На 65W не проверял, но на разных телефонах быстрая зарядка работает отлично. Немного высоковат, может болтаться в удлинителе.
Good quality. And fast delivery despite of COVID-19.
La calidad de Baseus es siempre espectacular,al conectar mi redmi note 7 al cargador informa de inmediato carga rápida. Lo recomiendo 100%
빠른배송 감사해요 제품 고속 충전 잘되네요
저렴하게 잘 샀습니다. 성능도 만족스럽습니다.
Отличная зарядка. Мегабыстрая. Качество изготовления высокое.
Baseus as always on top. Quality is amazing. It's just super.
All as in the picture. Very good quality goods. Unpacked, took in hands and you know that this is a horse thing! Charged iPad Pro and iPhone 8, quickly charged and charging did not heat! Recommend!!!
Works, I will sell respect!
Excellent charging. Already more than a month is used as the main. There are no questions for her from the word at all. It is heated moderately charges simultaneously with a laptop and a phone without questions.
Very high quality. Recommend!
Charging is well and good
Quick delivery, nice package. All parts is top quality: box, charger and cable. Recommended store