SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The screen is super good shipping fast in 3 days was in Huelva
Everything perfect and super fast
A week of sample radio on the basis of android. No complaints. That i can say a great radio tape recorder. Got up as a native, the problem was to connect the camera to a single key2 wire that comes into the a-12 connector. The camera did not work after communicating with the store explained that it is necessary to connect to the brown wire that goes to the a-14 and rga connector. Cut, connected everything for worked. Gps navigator catches perfectly. Muffles only the main one that starts with the button. Put an additional sound works as well as worked without stuffing, that is, as an additional equipment. With the phone connects both via bluetooth and via wi-fi without problems. Seller recommend, answers all questions. When connecting rga, with the engine running were noise, turned off.
It works all the radio doesn't catch me good sign
In general, the magnetic gun nipple bomb, but there is a jamb, for some reason the bluetooth tupit small when the music is trying to listen through the iphone, that's upset, and when you turn on the back speed, the camera Ryabit, but it is likely that something is not properly installed, and of course the delivery of 100 years, waited about two months, due to the fact that they ordered it in may Apparently,
The order came in 10 days. Everything works and came perfectly. The only thing i can not connect the car information is what the problem i do not understand?
As always excellent store
Perfecto en VW Scirocco 2013, mandos del volante, climatizador ,cámara marcha atrás, información del vehículo, genial!!!!
For the time being all right, I hope to ride in a few weeks and I will give better voting
Good store !!!
Mounted on vw polo 1.6 TDI 2011, working perfectly in all Excellent sound quality as the speed in the shift from an app. To the other. Seller available and kind, what about all perfect also delivery time
Delivery fast.
Everything ok
Perfect i'll put photos on test
Niquel I recommend, very good product, everything works
me encanta
It's very good the truth I hope it lasts
Compliant item and easy to install. Neat packaging. Finish without reproach. User manual available
At the moment mounted on the vehicle, and with very good quality. I hope it stays that way. Good store and very good communication.
Came quickly, feedback is excellent)
Just perfect.
Everything perfect. Thank you very much
I'm flattered in less than 48 hours and installed and at the moment all right, it was the bluetooth theme a complicated puco but in the end i got it to work
The installation is very easy. With the instructions and a few YouTube videos you have sucked it. The only bad thing I see is Bluetooth. When you connect for a conversation, you listen well for the speakers, but they don't listen to you well. Bluetooth music must be controlled with your mobile, so you have to leave it at hand. Otherwise, all very well.
Great store thanks Junsun