SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect i'll put photos on test
Niquel I recommend, very good product, everything works
me encanta
It's very good the truth I hope it lasts
Compliant item and easy to install. Neat packaging. Finish without reproach. User manual available
At the moment mounted on the vehicle, and with very good quality. I hope it stays that way. Good store and very good communication.
Came quickly, feedback is excellent)
Just perfect.
Everything perfect. Thank you very much
I'm flattered in less than 48 hours and installed and at the moment all right, it was the bluetooth theme a complicated puco but in the end i got it to work
The installation is very easy. With the instructions and a few YouTube videos you have sucked it. The only bad thing I see is Bluetooth. When you connect for a conversation, you listen well for the speakers, but they don't listen to you well. Bluetooth music must be controlled with your mobile, so you have to leave it at hand. Otherwise, all very well.
Great store thanks Junsun
The goods correspond to the description, unfortunately when it comes to a complaint, it is very difficult to agree with the store. You will receive an answer once every two to three days. I have had this experience several times with this seller.
Nothing to say super just I did not find the update of the GPS
all good fast delivery
super ok . thk
espectacular!!!! es mucho mejor de lo que pensaba gracias! gracias!!
Works verry good!
Gyors a szállítás, a termék tökéletes, minden működik hibátlanul. Az eladó válaszol a kérdésekre, ajánlom a boltot. Köszönöm, nagyon elégedett vagyok!!!!!
Fast as always
A good radio, by the sound of claims, even better native, excellent navigation. Changes backlight color, brightness. When I came with an annoying signal, the key, but the store helped to remove from the voice, sent detailed screenshots where and what and how turns off. Delivery from Poland to Latvia less than a week. Excellent seller, with support and constant communication.
Good quality and service
Exelent store arrived on time
Everything is fine, on jetta 6 2013 stood up as a native, the store responsible always quickly answered and helped.
Great store