SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great
Excellent product!
Very beautiful and goodworking radio/Navi!
Only one problem, the delay announced 1week received in 1.5 month.. Un seul probleme, le delai annoncé etait d'une semaine. je l'ai recu en 6.
There are no complaints about the goods! But the delivery failed... They didn't want to bring her for almost a week, they didn't... Not nice...
Prishol still did not believe
Ok
setup not in french
Excellent radio tape recorder, took for vw polo 2014, it costs, like a cast, the only frame had to be planted with effort. The camera has not yet connected. I will add
i love this car radio. all works..
Fast shipping and good communication with the store. Don't hesitate to order from this seller :)
Super store recommend. Radio works as Please
Super again
One of the best stores on aliexпрес, I recommend a decent and responsive person, always answers questions, and most importantly patient for buyers Thank you friend!
I'm like the radio bought, arrived in 3 days to Portugal. Good store and reliable
llegó en 2 días desde España,todo bien de momento,fácil instalación
wszystko zgodnie z opisem przesyłką express z Hiszpanii 7dni dzięki polecam
Hi, I installed it well, but within seconds, a fuse melted and that's not all, within a few minutes I try to start the car and I can't, any help? Thank you
Arrivée en 3 jours, Très bon produit. Très contente de mon achat. Vendeur accessibles et très attentif. Je recommande
great product,everything works!
Excellent Product, meets description, the only thing is, he won't let me modify the date or time, I don't know if it happens to more people or just ami.
Fast delivery and very good product of very good quality
Fast 4 days for reception
Very nice , tanks!
Hi, the screen is just as they put it in the ad goes perfect, when riding it he founded a fuse for bad handling the second time he connected it remove the batteries from the battery, no need installer comes super well prepared late 5 minutes golf mk6 and the steering wheel works and everything