SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything came quickly, by courier to the door, the set corresponds to the order, but, is it really difficult on Russian instruction put ??? Set, but I can not exactly make the settings, the translator coryavo transmits the text from the photo!
Excellent
3 day shipping the best ive seen from alli
Delivered sdek to the place, quickly enough, installed himself-nothing complicated, on the block drilled holes for sealed inputs, the manufacturer did not take care of the tightness, works for 2 months-while all the norms, strong frosts were not (-10C), attached to the hollow brick with chemical anchors (Anchor, which are not included in the kit), Everything is held, nothing is blurred, even with a very strong wind. The kit is excellent, the main thing is to install it correctly.
Ok
Fast delivery Only 4 days to Thailand
very very fast delivery. I received the whole goods. and no damage. everything is in perfect condition.
I 've tried it and everything's perfect
Super
It's okay.
Delivered quickly to the door. Haven't checked yet
It was a month before Voronezh. The parcel was not tracked. The box came quite crumpled, but everything is inside the whole. Collected on the floor, everything works, corresponds to the description.
to Finland in 4 days. Everything works and the product is of high quality. The instructions could be better, but I got more help from the store, so, all good. I'm happy with my purchase.
Think more shipping wholesale fast and stuff is also fine and packing well the high Very satisfied.
The product received is accurate and fast shipment as per my chosen delivery mode.
The box came pinched and shabby, but the details seem to be intact. I didn't track the entire route.
At first could not synchronize all the keychains, but the store helped and all the keychains began to work!
Snel geleverd, moet de opener nog monteren
Установили ворота , после месяца работы все отлично )
The device is sturdy, looks quality, but in the case still installed, pravod thank you very much
It came quickly, the track was not tracked, then gave another number. The installation is not much work, I will understand the installation of the pause, as the instruction in English and after the translator in it is not clear.
Very good store. Quick response to any questions. Items are all in order, nice built quality and had no problems making them work. Instructions attached were pretty good.
good product, great customer service
Looks good, all there rams work but not yet installed
Tracking was not at all except shipping message, delivered true quickly packed very well, after installation will add