Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Middle East and North Affrica | 28-47 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The fountain is very cool. The cat uses it as a drinker, but on the first day with the late.
great customer service
The goods are good, however my cat was not a gift) but I took away his bowl and no choice-drinks from it. Over time, I began to notice that the amount of drinking water increased in comparison with how many drank from the bowl, and therefore the goal has been achieved)
Quality product.. The drinking bowl is very cool, made well, the cat is delighted thanks to good illumination performs the function of a night lamp. Seller recommend
Small very much, after a walk can not tear off. The goods came quickly. Lossless: 3 a little scared that the weight is only 803gr., but it's OK, I like seals, so I like them.)))
Very silent, can't turn off led, no cat yet but I'm sure he will love it
H
Livraison très tardive 3 semaine de retard malgré ça conforme à la description
Отличный фонтан. Фильтры быстро загрязняются
All right. The LED was a bit annoying at night, but I already knew the product had this.
Запаковано отвратительно, просите продавца чтобы паковал лучше, коробку на почте пинали ногами, повезло, что фонтанчик не поврежден. Работает тихо, кошка сразу проявила интерес, вечером того же для уже пила
Llegó en perfecto estado. Funciona fenomenal.
Notice in English, clear, simple effective, the product looks in line with its first installation
Perfect, like the pictures. :)
Super. my cats love it very much.
Пришло через три недели. Отличный поильник, не шумный, кот сразу начал пить из него. С продавцом не общалась, товар рекомендую. Упаковано всё было хорошо, без повреждений. Инструкция с картинками как собрать устройство была в коробке.
It's my second purchase. The source is excellent.
Good, works noiselessly
It was more than 2 weeks, almost three .. In whole without dents and damage. the cat has not yet realized what it is! but the thing is cool)
The product came without chips and scratches, very light, but at the same time reliable design. A small and clear instruction, in the set there is 1 filter. It turned out to install without much effort, the cat is delighted!
Good quality product
We are very happy with the fountain. The fountain is running all day and our bird loves to drink from it.
Works more than a month. No complaints. The cat is happy. The backlight did not break.
The fountain came in a crumpled package. But everything works. Simple assembly and voila, ready. Delivery to Mo literally in a week.
my cat love it, its very silent and to my cat like play and drin water of it. very happy