Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Middle East and North Affrica | 28-47 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
пришло с хорошем состоянии, все отлично. Теперь моя Ева обрабатывает коробку из-под фонтанчика, но интерес к фонтанчику не меньше, за то не будет караулить в ванной.
Everything came very well.
Поилка отличная. сразу кот не пошел пить, но понемного привыкает. С крана пьет воду отлично, видимо что то непривычное в поилке. Шума нет, только слабый звук льющейся воды. Подсветка очень приятная. К поилке нужна вилка от телефонной зарядки, под шнур USB.
It took little time to arrive and the product is of good quality.
Same as in the photos and description. For me the only drawback is the cable system and having it connected at all times, it would be more useful for a battery or something not to force you to have it connected at all times. Happy with the purchase.
Thank you store. Nice product. Cat went right to it to look. She was drinking in about 3 minutes.
The cat was not impressed
bon produit je l'ai mis en marche il est silencieux a voir dans la durée si il résiste mais je conseille rapport qualité prix imbattable
Delivery in 10 days. I recommend! Thank you
Day having to take up to do yet is caked
Everything is ok
ha tardado casi 2 meces....y a mí gato no le hace mucha gracia...como que le tiene miedo
I really liked cats.
Oooochen bolting delivery. Track wasn't tracked. There are no complaints about work. Very quiet. Podswe Ka does not interfere. I recommend. corresponds to the description
Everything is Wonderful
cat likes it very much. very good product. thank you
The trough is great!!!!! My cats have had other but when this arrived, become the darling. Buy other alike. Recommend. Can buy. Will not regret.
В который раз китайцы просто удивляют своим сервисом, может быть скучают по нам. Заказала 30.07 получила через месяц, но когда пришла получать другую посылку, мне вынесли эту большую посылку в ней было до семи маленьких. И говорят "да, валяется у нас с 18 августа" то есть опять наша почта косячит. Отличная вещь соответствует описанию. Кошка пока не оценила подарка
Cool thing, I'm delighted) I hope the cat will be happy.
llego todo el pedido en forma exacta como la descripción del aviso
He arrived in good condition, 3 days before the deadline. My cats love me
Very shapely, running almost silent, my cat has the fountain immediately accepted also night not in the subtle lighting is helpful to stumble.
Hasta el momento todo bien, llego perfecto y envio rapido!!
Shipping took two months. All the rest is ok.
We are delighted, cats too! It works quietly, the capacity is large, we hope the cats will not move. In the set there is no only a plug-you need to have a USB plug at home.