SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery IML, from payment to receipt of 5 days, the courier brought home. In appearance, everything is very high quality as always at baseus. Gift as other buyers did not put. In use, I have not checked yet.
The delivery is super fast and item quality is supreme .
Все соответствует описанию. Быстро, оперативно доставлено (10 суток, курьер доставил). Качество оценю зимой в морозы и добавлю отзыв.
Быстрая доставка курьером ! отличная упаковка . Прибор в стадии проверки .
Fast shipping. Quality of goods at the highest level.
Good !!
The thing is bright! Starts 3L. Pajero. And how powerbank works excellent-2.4 and at 5 V. The capacity of the battery is 8 AH. Therefore, calculate the number of starts. Pajerick will have 4-5 times. Well, in general, I'm delighted! And yes like all Chinese have flashlight, who beats t-t-t-t-t-t-t-t-t-t = SOS.
The parcel in Minsk was 28 days. Tracked by got. Delivered to the apartment by courier sdek. Everything is in total safety, even the box did not stick. The product description corresponds. I haven't experienced it yet. It is desirable that there is no reason for this. The store has fulfilled my request after communication. Baseus products are not bought the first time. Do qualitatively and reliably. Recommend!
The product corresponds to the description. Quality of performance for five. The weight of the unit is 380 grams. Bought for emergency start of a snowmobile. Delivery quickly by IML delivery service.
It came quickly, the quality at first glance is good, as I will experience in the case will not write down
I haven't tried it yet, but the quality is good, fast shipping, battery capacity almost 8000 mA
Shipping ciagu within 28 days. Quality goods... Baseus.. nothing add, nothing ująć. .. Jeszcz not testowny for emergency starter motor
I haven't used it yet.
Came quickly. But one lantern does not work. Charge from 0 to 100% 10 hours 25 min. Charger At 2,5 A. Gas 3102 DV. 2,4 L. Spol kick.
The parcel came very quickly. I haven't been to the business.
It came quickly, delivered by courier from the Russian warehouse. everything works as in the description
Everything's alright
Great product, reliable store! Order received in 4 days from the date of registration. From Moscow, through IML, by courier to the door. The capacity corresponds to the stated, 2-liter Korean "Kicks" at once!
Works, before Use looked vidio review on YouTube
Got it, great!
Delivery Moscow-Krasnodar 5 days, super. Build quality at height, firm. The lantern is rather weak, the cell phone charges, on the start of the engine did not check. I recommend
Excellent Device, came in half charging, the terminals are powerful and tight, everything works, satisfied!
not used it yet
Super rekomenduoju
Super fast delivery.. Item well packed and arrived in good condition.. Tested output DCV with a multi-meter, voltage seems good and should be able to jump start a car.. Have yet to test jump start a car, will add comment later after test jump start a car. Recommend.