SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good receiver
On solaris works fine, only every time you need to connect through the phone, the sound is good, slightly fonite at high loudness (not critical), but it seems to me from the cable.
Works good. Given enough time it will automatically pair with another device which does not have authorization. Note that bluetooth has a delay so you wont be using it in transmit mode for TV or a mixed surround sound system. Two works great for music and smart devices which automatically compensate for the delay in the video. Note though I have not extensively tested.
Good
Works. There is extraneous noise in the headphones.
It came and worked exactly as the description indicated.
package lost in transit
Everything works
Fast Delivery
Perfecto
ok
Tried, turned on, works! Time will show how it works! Be sure to complement the review.
Everything ok. Works well
great store ! Great order!
The goods are well checked
Works great! Not phonite.
All ok
Went about two months. I did not earn it the first time, first I blinked the red light bulb, neither the iPhone nor the Android saw it, pulled out the insides, looked everything in order, collected it back, stuck it in the yusb, the blue light lit up and after that began to connegate with both the Apple and the Droid.
Everything works
Is OK!
Shipping fast and well. The rain boots is very good. When using in just pc pc vibration light enter into the noise optional. PC in sound quality as the section is the sleeping eye patch it will be. Noise deep sea. Win win ten well in operation. Win in Device Manager is 'unknown device' turn on but Used on is absolutely no. Windows using the device, but is not to catch do
Working well.
Got it. Everything works. Thank you!
Works great with my bluetooth headsets! No problems pairing.
Awesome thing but take at once 2 PCs minimum because. One sends, and the second receives a signal and arrange wireless speakers to the TV is easier to simple. Well, there's a lot more to do.