SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришла посылка в Украину за двадцать дней. Как всегда все на высшем уровне.
Без оригинальной коробки. Упакован в целлофановый пакетик. Возможно не оригинал
Продавцу спасибо, пришло быстро в Москву, упаковано хорошо, качество на высоте. Проверил, работает отлично! Зависаний нету, звук чистый.
просто супер, очень понравился блюпуп, рекомендую, своих денег стоит, хотя цена даже ниже чем могла бы быть
just plug into usb and aux. connect via bluetooth and play. great product.
Por lo que cuesta me ha sorprendido, va genial se conecta muy rapido y se escucha genial, lo recomiendo sin duda
Perfect! It works very well with iP 11.
Product is as described. Just received. I ordered in august and received my package about 6 weeks later. Can’t say anything about the quality.
So far, everything is fine. And talk on it as well as listen to music. Let's see what happens next.
Отличное качество, жаль только, что шнур не съёмный.
Звук просто отличный! При подключении ничего не отваливается, так же подключается быстро! Рекомендую!
товар хороший, работает, всё супер. p.s. мне кажется что провод всё таки тонкий, как долго прослужит не знаю
Tested in car. Top !
работает как заявлено, не отваливается. звук достойный, можно брать.
The product came super fast, was not delayed even by corona. The article looks like a high-end device, very beautifull and easy to use.
Great stuff. The order fully corresponds to the description, works with iPhone SE 2. came earlier than the deadline for 2 days. The order was tracked to Russia, after No.
Awesom! I'll keeper using trist stor forever!
Shipping zipper! Week! Wire of excellent quality! Sometimes it turns off... We need to understand the moment... I advise! The sound quality is different from the wires, but not critical!
,USB 끼우는곳이 뻑뻑하지만 아주 좋아요. 연결도 잘 되고.
Packaging at the highest level, the quality of the wire and the assembly is excellent, as the sound transmits, have not yet tried
Product sound quality and connection power as perfect. Packing was also nice. I recommend what you get. But now tax is applied at country entrances and this tax is taken by shipping companies! Also available in photos. I paid 8. 66 taxes on 55 items.
Everything came everything works