We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Middle East and North Affrica | 28-47 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
He recibido el producto y me sorprendió mucho la mucho la buena presentación del mismo, de excelente calidad. Recomiendo al 100% a BASEUS Official Store! Gracias : D
Worthy device! The quality is excellent, both external and sound! Thank you!
Works well, functions as described. Small noise when not in use but not disturbing. Package a bit dented.
It works fine. Thanks
Looks high quality, very compact size, russian post as always crumples boxes, but the goods have not suffered
Fast delivery, perfectly packed. Works perfectly, really nice looking. Absolutely satisfied Recommended store
Хороший товар
Works Great. I bought a total of 4 for friends.
No suena siempre. Complicado de programar
It works very well. Read the USB and tfcards perfectly. Instructions indicate how to change the frequency to avoid noise and how to change the language from Chinese to English. Bluetooth pairs well with phone. I haven't tried the charges and calls yet, but so far everything's perfect.
Shipping 4 days! Fire! Courier to the apartment. Corresponds to the description, how i will try to write off in work
Work well.
I'm buying a second one. A grade
All the rules, only a little hisses and Chinese debt with each turn on
Very fast came, The box was crumpled as always, But baseus as always on top, already the 3rd adapter is taken for a gift. Best thing motorist. One of the applications, to watch TV shows when you stand in traffic.
Очень быстрая доставка, всего 7 дней. Качество супер
The order was received in good condition but I am yet to test it, so I don't know if it is actually working fine but Baseus always delivers.
Funciona a la perfección pero es ciudades es imposible encontrar emisora libre, por lo que el aparato es inutil
Works well, the sound is normal.
verry good, works fine. thanks.
I got here before the scheduled date and the package came perfect
очень очень очень долгая доставка
Very good product.. The audio is heard excellent!
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