SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent charging! Only the mechanic is weak. Lives about a year, with constant use. There are no complaints about electronics. Delivered in 5 days.
Everything works as stated, looks stylish/reliable. Delivery from a warehouse in rf-6 days (in ekb) service IML to the apartment. Packing is also at the level, you can take as a gift.
very accurate
Better than this one has not!
Quality is just super! The plastic is good, all the joints and joints are very neat, does not look like a cheap disposable thing. Wireless charging on mi mix 2 s works, clamps the smartphone well, firmly. The only thing on the vw polo sedan is not very well attached. But that's my opinion. The photo shows what it is. I would like to put it deeper in the ventilation, but alas...
Как всегда все СУПЕР
Delivery fast!!! Item as in the description!!! The box is slightly wrinkled, and so everything works fine!!!
Работает, но использовать лучше когда телефон без чехла
Excellent product and excellent work, package was safely,I m so happy , thank you very much store I recommend and give 5 stars
only 2.5 weeks delivery - a bit nervous with opening and closing - installed, but not yet driven, so hope it will hold onto dash - quick charge for galaxy s20 plus works
Works and meets your features
Excellent holder and quality compared to chinese simple on level
I love Baseus. Has quality well above the other brands. Always super fast and am very satisfied with the product.
Delivery is super, 5 days. the product corresponds to the description, recommend the product and the product.
Baseus as always on top!!! The parcel came not crumpled. The power adapter is not included. If you want that fast charging would work, buy up the adapter with an output current of 9v 1.67a
I'm surprised, the thing is very high quality, fully corresponds to the description, the packaging is excellent! Thank you :)
갤럭시 S10 5G 모델인데 커버있으면 충전이 안되서 커버 벗기고 사용하고있고 제품은 이상없이 동작하고 배송 2달 이상 걸렸습니다.
Приехало за 4 дня из Мск в В.Новгород. Прикольная штука, работает исправно, но, механизм зажимание работает своеобразно, во-первых при каждом включении зажигания он закрывается и открывается, потом опять закрывается, это если был открыт, если был закрыт, то открывается и закрывается, можно было как-то решить производителю этот вопрос, механизм бы меньше изнашивался, да и немного раздражает это жужжание постоянное. А так работает пока хорошо, пользуюсь 2 недели, заряжает IPhone XR с 18 до 100% за 3 часа, блок того же производителя на 3A (по крайней мере заявлено), телефон зажимает мёртво, не вылетет ни при каких обстоятельствах. Не смотря на глюки механизма - 5 звёзд, прикольная вещица.
This is a very good product from Baseus. I bought two of them and still working very very well. Thanks
Not very accurate was seen on the video and photo method of fastening. Wanted another one. This mount did not fit
Very good
I take the third time. Great phone holder. Charges my LG V30 + phone via a silicone case. Recommended
Like everything is good at first glance. It is worth noting that the holder without power does not work. Ie, if you do not want to charge the phone without the end, this Holder will not work
Все хорошо, но запах пластика очень сильный, прошёл только через неделю