SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quickly delivered to germany did not expect even, we will check how it works.
The product arrived in very good condition, well packaged. The shipment was quite fast. 5 stars for the store. I attach photo of the product received, what you see is what you get.
The goods of dovgo, Zate yakisniy and reviews the description. All right.
Товар доставили не быстро . Звезду снял только за рваную коробку
Very interesting thing. Sound like a camera shutter. Meets in the car as alive)) although above the location of the touch button of the opening i would think, often falls under the middle and ring fingers without the intention to remove the phone. Can left would under the thumb .. delivery to the door, the period of norms. Thank you, super, i take all home.
Excellent quality. Good design. The phone fits perfectly and the holder fits perfectly on my car vents although the vents are pretty small. The auto-close function works really well, although a bit too fast, so you have to be quick while putting the phone in. 10/10!
Bomb thing. I recommend to everyone! Fastening is well thought out. Don't rattle. The only thing is not used to the fact that you need to remove the phone when the ignition is turned on. Paws hold the bodies capital. Those characteristics as in the description. Xs and samsung s 10 and s 8 charges through cases without problems.
Dudes. For phones with a small diagonal! For iPhone 11pro Max did not fit!!!
Excellent holder with wireless charging.
Отлично работает, провод короткий и нет адаптера в прикуриватель.
Order dotarło in 14dni works sensationally
Good quality! Delivery pleased, to Moscow reached 8 days! Super! Took her husband, satisfied as a child) thanks to the store! I recommend the seller and the store! Technology at altitude!
Good quality holder but in Opel Astra J does not fit the holder (
it is very good quality
Пришло очень быстро. Упаковка и изделие в идеальной сохранности. Держатель взял с креплением в дефлекторе- установка легкая, не портит поверхности и не болтается. Само устройство очень удобное- ставишь/снимаешь телефон просто одним движением и втыкать/снимать зарядку нет нужды. Самсунг S10 отлично держит и заряжает. Спасибо изготовителям и продавцу!
In Belarus, the parcel arrived in 20 days, but the bitch sdek parcel at a distance of 140 km delivered almost a month. The holder is not hot, but it arrived intact. The quality is excellent. In the deflector keeps well. Clamping the phone is also good. Fast wireless charging as stated gives about 10 watts. The store is sociable. In general, the goods and the seller can recommend.
Very sturdy, works like a true charm. I was very afraid this thing would suck but it's the ideal phone holder for me.
Fast! Quality goods! Well done.
Jsem Velmi spokojen s jakou rychlostí and kvalitou bylo dodáno zboží, Mohu vřele doporučit
This is a great phone holder. It charges iPhone 8 without issues and the automatic closure works flawlessly. It’s not entirely silent (when opening and closing) and it does not work without external power. However, it’s very solid build and looks like it will last some time.
Excelente articulo, practico tal cual la descripción y llego en poco tiempo
ok
Excellent charging! Only the mechanic is weak. Lives about a year, with constant use. There are no complaints about electronics. Delivered in 5 days.
Everything works as stated, looks stylish/reliable. Delivery from a warehouse in rf-6 days (in ekb) service IML to the apartment. Packing is also at the level, you can take as a gift.
very accurate