SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
Bahraini Dinar (BHD)
British Pound Sterling (£)
Canadian Dollar (CA$)
Egyptian Pound (EGP)
Euro (€)
Indian Rupee (Rs.)
Kuwaiti Dinar (KWD)
Omani Rial (OMR)
Philippine Peso (PHP)
Qatari Riyals (QAR)
Russian Ruble (RUB)
Saudi Riyal (SAR)
US Dollar ($)
United Arab Emirates Dirham (AED)
Товар доставили не быстро . Звезду снял только за рваную коробку
Как всегда все СУПЕР
only 2.5 weeks delivery - a bit nervous with opening and closing - installed, but not yet driven, so hope it will hold onto dash - quick charge for galaxy s20 plus works
Very good
Все хорошо, но запах пластика очень сильный, прошёл только через неделю
Very happy. Recommended.
Отлично работает, провод короткий и нет адаптера в прикуриватель.
Пришло очень быстро. Упаковка и изделие в идеальной сохранности. Держатель взял с креплением в дефлекторе- установка легкая, не портит поверхности и не болтается. Само устройство очень удобное- ставишь/снимаешь телефон просто одним движением и втыкать/снимать зарядку нет нужды. Самсунг S10 отлично держит и заряжает. Спасибо изготовителям и продавцу!
Excelente articulo, practico tal cual la descripción y llego en poco tiempo
ok
갤럭시 S10 5G 모델인데 커버있으면 충전이 안되서 커버 벗기고 사용하고있고 제품은 이상없이 동작하고 배송 2달 이상 걸렸습니다.
This is a very good product from Baseus. I bought two of them and still working very very well. Thanks
r
Excellent holder with wireless charging.
Good quality! Delivery pleased, to Moscow reached 8 days! Super! Took her husband, satisfied as a child) thanks to the store! I recommend the seller and the store! Technology at altitude!
Good quality holder but in Opel Astra J does not fit the holder (
I'm surprised, the thing is very high quality, fully corresponds to the description, the packaging is excellent! Thank you :)
I take the third time. Great phone holder. Charges my LG V30 + phone via a silicone case. Recommended
In Belarus, the parcel arrived in 20 days, but the bitch sdek parcel at a distance of 140 km delivered almost a month. The holder is not hot, but it arrived intact. The quality is excellent. In the deflector keeps well. Clamping the phone is also good. Fast wireless charging as stated gives about 10 watts. The store is sociable. In general, the goods and the seller can recommend.
very accurate
Excellent product and excellent work, package was safely,I m so happy , thank you very much store I recommend and give 5 stars
The goods of dovgo, Zate yakisniy and reviews the description. All right.
Order dotarło in 14dni works sensationally
Delivery is super, 5 days. the product corresponds to the description, recommend the product and the product.
Bomb thing. I recommend to everyone! Fastening is well thought out. Don't rattle. The only thing is not used to the fact that you need to remove the phone when the ignition is turned on. Paws hold the bodies capital. Those characteristics as in the description. Xs and samsung s 10 and s 8 charges through cases without problems.