SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really excellent products, from the package, inside the package, all really excellent, the products are of an excellent workmanship, well composed and compact, highly recommended the shop and the product ..
Previously used version D02, not pro-was very satisfied except that that the headphones break in the places of folding the speakers and in the places of hoods/settings for large head sizes. There was plastic, which, alas, failed to cope with excessive pressure. Seeing the version of Pro with metal guides-pleased. The only thing that did not have time to order black, but the desire was great and could not wait to buy-took a white color. Comparing with those that were at the change-1) outer packaging in pro weaker, slightly crumpled in delivery, 2) the quality of plastic and leather insert/ear cups in Pro is excellent, good performance, 3) the complex in addition to MicroUSB is satisfied with Aux-wire with good winding. 4) Pro is much more convenient on the head, nice to the ears, 5) while on the quality of sound I could not evaluate, I will still have time. In general, the purchase is satisfied! Another black color-and it would be super!
Delivery to Kiev is carried out by new Mail, came quickly. Packed in beautiful box and bubble pack. There is instruction in English and Chinese. On the head quite tightly hold, a little tight. With a smartphone, the headphones work well, there were no problems. The radius of action covers the entire area of the apartment ~ 60 square meters. The headset also works well, the sound was quality and the words were not lost-as if talking directly to the microphone of the phone. About Noise Reduction-greatly reduce the noise level, even if nothing through the headphones does not listen and the companion says next-you can hear his voice, but already to understand that he says you need to listen. And if you still listen to something-foreign sounds are almost unrealistic to hear.
Навушник behind the blue, the sound is chic. Material priemniy, peredminno scho ce Firma baseus. Velika djacoyu seldoqiu, I will recommend a friend.
Quality, good headphones .. For such a price in general Super... Good, surround sound .. Bass is present, quite sufficient... Very fast delivery .. The store is friendly, sociable ..
Super produkt, mega jakość dźwięk rewelacja mega bass brak szumów polecam jak za taką jakość to śmieszne pieniądze!
Received the good, in January 17-2021 product looks good, the earmuffs are very comfortable to wear the white color is very beautiful, only the sound little bit problem same time left side off only right side have a voice and then back to normal,I don't know why?any way I still love it , Thanks store!!!
very fast shipment to Slovakia just 5 days and trough weekend. Product is very high quality for that money worth it. I recomend that buy
Maximalni spokojenost, Nemam hudebni Sluch but for me sluchatka hraji good, spojeni Bluetooth, cable them sice 1m but this ASI Mudu vyuzivat minimum and Nebo dokoupim delsi….
Design, performance all make you satisfied. Shipping believe grew quicker to
Very good. Good bass. Loudness is great. Easy operation with toggle switch and physical push buttons. Quick connection to device.
За эту цену очень хорошие наушники. Наушники очень легкие. Звук очень чистый, прозрачный, но негромкий - уши не «орут» (но это и замечательно). Басы не не супер, но наверное в такую цену супер низкие частоты не получишь. Зато в сравнении с очень дорогими басовитыми Bluedio Victory слышно много новых звуков, которых в блюдио не слышалось. Из минусов - пластмасса выглядит довольно дёшево, хлипко. Пластмассовые крепления большого доверия не вызывают. Своих денег стоят, по качеству звучания аналоги в этом ценовом диапазоне (которые я пробовал) были хуже.
Beautiful and handy earphone. Perfect Sound. Good adjustable. Also come with kabeltjes for charging and connecting to phone with C connection. TOP!!!
Great headphones! Come quickly. Excellent quality. The sound is excellent. Excellent acoustics and sound insulation. Comfortable. Durable. They did not communicate with the store.
Just spectacular. I'm a tall person and the headphones cover the entire ear. Very good graves. It's certainly an excellent choice. Very happy with the purchase.
Just wonderful headphones, I advise everyone-take yourself or as a gift, the quality is excellent,
Excelente produto! Muito bem embalado e realmente nos surpreendemos pela qualidade ! Minha esposa amou. Parabéns ao vendedor! Excelente produto!
They are well enough the sound is not spectacular but they are worth 20 € can not be ordered more and are well built
le vendeur n'avait plus les noirs il m'a proposé les blancs où d'attendre, j'ai pris les blancs, le son est de très bonne qualité écouteurs agréable à porter pour le prix rien à redire.
Super fast delivery in Moscow, 3 days from the moment of payment! Pro version is much better than normal fragile D02, Do not press, weigh less, charging connector type-C. They sound very worthy for such a price, I use them both for listening to music and when installing video! I am pleased with myself and recommend to everyone who considers headphones in this price category, take it will not regret))) P.S.- YouTube> RMA channel ;)