SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Liked it
Works. But the red float is less bright than the green
Recommend goods consistent with the description
Everything works, very original. Seller respect
доставка в Минск дольше чем 83 дня. но и этого не хватило. отслеживание пошло только в Беларуси. срок доставки быстро продлили. Заказывал комплект поплавок- аккумуляторы- USB зарядное устройство и надеялся что заказал ещё два запасных аккумулятора. Но На фото видно какие пришли. левое фото действительно аккумуляторы. видно и по напряжению 3.6 V. А правое фото вероятнее всего просто батарейки. видно по напяжению 3 V. Заряжать их опасно. Могут взорваться. Хотя на мой вопрос Продавец ответил, что это полный аналог аккумулятора. По размерам согласен, а по характеристикам нет. тестер на заряженных аккумуляторах показывает действительно 3.8 V, а на батарейках 2.9 V. поплавок светит зелёным светом. Получитьстабильное изменение зелёного на красный мне так и не удалось. иногда цвет, чуть-чуть меркнет, иногда чуть краснеет. Провел много опытов меняя питание и тольконесколько раз было удовлетворительно. То есть как он должен работать я все таки увидел, но в моём есть внутренний дефект!
нкбольшой скол у стыков, думаю будет не кретично на воде.
Everything's fine, I got the order. Floats glow, store recommend!
OK!!!
товар пришел быстро,упаковка мягкая,внутри два тубуса,сломаны,поплавки чуть пострадали на фото видно,вмятины кивки погнуты,все выпрямил,батарейки в комплекте,поставил ,все светится и работает
OK
Everything works perfectly. Great product. I recommend this store.
Получил поврежденный, потрескалась краска, но работающий вроде. При случае проверю.
Доставка месяц. /Качество на 4- или 3 балла. Заказывал другой поплавок у другого продавца, без кляксы сбоку, как тут - тот качественнее однозначно. Этот слегка кривоват, исполнен руками из жопы. Брать в принципе можно.
very nice and high quality product. fast shipping.
Three efficace
Perfect!
товар получил, пока не проверял, на вид качественно.
gute
Float is red in color only when the fish completely drown it
Buoyancy about content. End up without bulb for bottom fishing lights light about content. Homies satisfaction
Fast delivery quality good thank you
Unul din cele doua produse nu este conform. Pe partea superioara este rupt și lipit sau doar lipit.
пришло всё целое.
Seller sent float fast, but delivery took five weeks though, given the situation in the world with the air, this can be considered as fast delivery. N and the look of float is good, packed in a fairly tight tube. Upset the absence of any rings on the float for fastening to the fishing line, it is necessary to collective farm. The store is sociable and friendly. To cooperation I recommend
The charger only works one piece, as a gift of batteries