SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came well packed. Plastic flask. I did not check the work.
The product corresponds to the description.
Super all OK
Very beautiful and high quality floats. The electronics work flawlessly. I recommend this store.
Great works
I ordered it to another city, i asked for it. The light is on. In appearance, everything is fine, on the outside have not yet experienced. The recipient is happy. Thank you!
Looks good. The principle of work is not clear, but work
Normal delivery, I have several orders from this store and it is always perfect
Floats excellent all checked on the pool work, the only delivery of the month. the store thanks and prosperity
супер
качество хорошее
The item came in excellent quality, the store in the kit put two fireflies. thanks for the bonus
Received for 2 weeks works as a watch a little madarized shorten and dachyk kleva rebelted below
Everything came in the best form!!! Thank you very much to the store!
Finally, the parcel came. As left the country and disappeared for 3 months. Where she was worn knows, but the truth came whole. And so glows and changes color when immersed
Thank you store float plus 2 Akuma
Professional float, very nice quality + super fast shipied to poland in 2 weeks.
Floats finally came to order immediately with charging without water burning Green today I will run through, I will add. Thank you and prosperity to the store
Quality good thank you very much
Ordered as a gift, Comrade satisfied
Cool float. The antenna is flexible, it glows brightly. Battery not included. Order immediately in advance. Came for 3 weeks. I recommend.
Nice!! Very good
It's super. Description exact.
Did not recieve it
I order not the first time! Floats Super!! Recommend. It is necessary to handle carefully-fragile