SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, the goods are satisfied.
Schnelle Lieferung innerhalb 8 Tagen war es da, Produkt sehr gut
Good quality thank you
The order went to Len. OBL. M-c. Thank you.
Consistent with the description, nicely lights, recommend
Поплавок отличный. Данного продавца рекомендую.
прикольные. батарея такую первый раз вижу
Отличный поплавок !
супер
Советую покупателя покупал третий уже последний только не краснеет но гоит
The goods came well packed. AKB did not cry immediately into work for 3 hours when the red sits down. From the turn of the bank 10000does not charge came home from the carriage all right there is an AKB charge indicator is convenient, bright works well the eye does not strain even the side vision of the slightest glue can be seen well. Fireflies compared to this float are just bad. Thanks to the store, I recommend.
Corresponds to the description. Excellent quality. The goods came quickly.
As in the description. on performance did not check.
Ordered the second time everything corresponds to the description. I am pleased.
The order in brest came within 2 weeks. It all came in general form. The float glows brightly. When the sensor is closed with wet fingers changes color. And the closer to the sensor, the redder the color. Charging operation. Batteries charge. Thank you very much to the store. P.s. saw this in the work. Bomb!
Товар соответствует описанию, пришел за 58 дней. Продавца рекомендую.
The product is very good quality highly recommend store arrived in 15 days very related
All OK
Отлично!
All as in the description. Seller recommend.
All finished the whole, although the packaging is a normal plastic bag. Shines very bright. On the water did not check. The parcel was tracked.
Quality worthy of its price. Delivery to Moscow 35 days.
Ok works
Goods received. Thank you.
OK, just very looong delivery.