SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock is good, there are really a few nuances. 1. there was great difficulty connecting to Bluetooth. The main thing to choose the right name of the watch (two of them) 2. a small selection of melodies, it's a pity that you can not install your own 3. when talking on the clock is a very bad connection with the companion, you are not heard well 4. In my case, does not support music, it's a pity, it was one of the main points when choosing a clock 5. third-party applications can not be installed, at least I did not find how 6. magnetic charging is very weak on the clock, if connected better not even breathe near In the rest of the clock I was arranged, messages read, pulse and other determines, the weather shows
Very low battery
It was 2 months before Peter, not yet figured out in the settings, but like everything should be OK. Pretty massive. On the road completely discharged, charging is magnetic, quite dull. And like nothing, beautiful)
I haven't tried it all or notifications etc but turn it on links and so on
Super
Watch nice, consistent with the description, but unfortunately przypisana applique connects with it for about 3 days what is big downside because you need resetowac and watch and appliques...
It took almost 2 months to arrive, but it was worth the wait. For now everything has worked according to what it offers. It's big, but I find your design Nice
For its price and design are correct but the watch is not fully translated into French. The space dedicated to sports is in Spanish and everything else in French. The plug to charge the watch does not set up properly. Fast delivery about 10 days.
Часы классные, 3 ий день играюсь. Звонки принимают и на вызов работают. Можно просто номер набрать, можно из тел книги. Качество звонков хорошее. И меня слышно и мне все слышно. Сообщения принимает, ватсаб, вайбер, смс, телеграмм... Будильник, календарь, диктофон, управление музыкой... Не принимает сообщения из вк, сири не пойму пока как работает. Вообще часы классные!!! Корпус металл, дисплей стекло.
The watch is good, but more for a man's hand, however in the description it is written, the diameter is too big for a thin hand. For comparison, I apply my watch, although they are also large. But these were even more. Can get used to it or my husband will give)
Watch dostarczono in quick time. Recommend salesman
Какие то сложные в работе
Amazing. I'm so satisfied with this watch.
Recommend watch beautiful and reliable highly recommend. I have gold
Muy bonito, bastante grande.
Часами довольна, ещё разбираюсь, вызов можно принять. Быстрая доставка.
Conforms to the description. There is Russian. Cool)
I love it , it’s gorgeous , thank you
Watch cute although little big-I have small hands. All operated without any objections. I am very glad.
Everything is exactly as described, came 3 weeks after payment, hours are happy. Recommend to all
ok
I ordered Color Pink .... Arrived black.. Besides all OK. Works.
Часами очень довольна, очень красивые и качественно выглядят. Пришли за полтора месяца. Есть русский язык, все работает, пока не разобралась с удалённой камерой и сири. Ремешок заказывала отдельно, 2 см ширина.
Love it! Still testing it and I hope it will last but for now everything ok