SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
87 дней в пути до Ямала, но пришли в целости и всё работает, дети довольны. спасибо проду.
My daughter is delighted
Наушники класс!!! Пришли очень даже быстро , но мне кажется что очень Хлибковаты на регулируемых соединениях гнуца наизлом Продержаться не долго !
Item great. Unfortunately come with 20 days delay. Sound excellent, quality ok. Are satisfied
Very good quality and cool, clear, loud sound. I recommend this product.
Наушниками очень довольно. Пришли целыми. Прилогалась инструкция и два провала. Я очень довольно приобретению, девайс кавайный и просто умилителтный и светиться превосходно. Звук хороший, сидят отлично, очень удобно. Батарея держит не так долго как хотелось, приблизительно часика два, светяшки не отключаються, при подключении переходника наушники отключаються и не святяться, но при таком исходе могут работать без подзарядки. С радио я как-то не разобралась.. Кнопки работают отлично, и микрофон(встроенный) передаёт звук отлично. Это лучше наушники когда либо были купленые за сою жизнь, спасибо за превосходный товар.
Very good. Came one month to Estonia. Packed well. Ordered for child but now my men want too becose of sound, so ordered onother one. For me sound is little sharp but bass is very good. So my men recomend that headphone.
The sound is normal, not worse than in ordinary headphones from Russian stores. Nothing wheezes, does not lag. The color of luminous parts can not be changed, just flashing with all the colors of the rainbow, which for me a minus (on the street with such would not go). On the left "ear" there are buttons on, pause, increase and reduce sound and, suddenly, radio. It all works. The phone button did not try, because. No need. Came in a powerful such package with air, whole. Unfortunately, the wires between the left "ear" and the upper part immediately peeled off (in the photo you can see). But work does not interfere. I do not really like how they lie on their ears, quite tough, but it's all individually.
They're perfect for my daughter. It is equal to description and Image good sound quality.
The parcel really came in 10 days. So far I have not charged; but the sound of good, the only 2 minus ears in the summer sweat and they are a little small in size for me, and so everything is fine,,
Working perfectly. With the audio was not good Sometimes not works very well. Already via Bluetooth working perfectly. My daughter is enjoying. Recommend the product and the store.
I arrive in 4 days they sound very good they have good low the lights can be removed and count with various sound modes are good quality and are good to touch
Fast shipment, fast delivery, all as in the description, loud sound, good bass, catches at a distance of 10 meters from the phone, I recommend!
This is an absolute delight! I got my parcel quickly (Hungary). I ordered on june 12. Estimated delivery time was july 10. It came on july 2. Excellent sound! Both metal songs and retro songs have good acoustic! Tracking was accurate too. For this price I couldn't get anything good in local stores lately. I'm happy with my purchase so far!
Very good packaging, mine arrived already on/blinking. Are a bit stiff but I'm sure it will get smoother over time. Will test sound later and leave additional feedback. Thanks
Packing, of course, fire!! Instruction in English and Chinese, sorted out! The color is not so bright, and so like everything works, there are no complaints! The price is good) the child in 3 years is the most: Music in the car listen and the mult look in the far Road!!!! Let's see in work!
Product identical to the description. Fast delivery and well packaged. Everything is functional and manual in English. Seller is nice. I highly recommend this store.
наушники огонь, ни разу не пожалела что заказала ( и именно у этого продавца.) звук отличный, чистый, басы огонь. Всё светится, работает. Полностью севшие наушники я заряжала около часу. Пока не знаю на сколько заряда хватает. Наушники под голову ребёнка, на взрослую боюсь одевать, в месте где выдвигается наушники, стеночки немного гнуться, из за этого на себя не одеваю, боюсь сломать. Муж сказал, что хлюпенькие, но мне все нравиться, и если аккуратно обращаться ( как и со всей техникой) то они шикарные. До Омска заказ дошёл за три недели.
Отлично выглядит, всё работает хорошо.
Very good service, pretty fast, it took about 17 days to arrive, it came very well protected. The truth surprised me, the sound and volume are excellent for the price. Fully recommended.