SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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All arrived as the ad Still not tested but appears to be of great quality. Arrived faster than I imagined.
That's great. Came fast. Everything works! Thank you store!
So satisfactory products!
Great packer. Came in less than a week. Everything is whole, complete. Easy to handle. Works above all praise.
All such as the description, recommend
Goods received. Packing is worn out, package and tape packed. His first job is successful.
Thank you so much. Vacuum Packaging is excellent. Everything corresponds to the description. Thank you so much!
Excellent. Works well.
The description is accurate. Courier delivery to the door of the house. All the whole. Blatant. 28,03, ordered, 08,04 already received. In the work did not experience
박스는 조금 구겨졌지만 잘 작동합니다 가성비 좋아요
Получила через 7 дней после заказа в Подмосковье. Ещё не пробовали.
Самая быстрая доставка.Всё соответствует описанию. В комплекте имеется нож для резки пакетов. После использования добавлю отзыв.
Looks god. Not yet tested. Fast delivery
Ürünün kutusu ve kendisi ıslaktı. Ona rağmen çalışıyor. Deneyeceğim bakalım
Апарат пришел нормальный. Упаковка немного помята, но брал для себя а на подарок, поэтому ни чего страшного. В комплекте идут набор пакетиков для пробы, специальный нож, кабель и сам вакуматор. Апарат работает нормально, вакумирует как описывается. Рекомендую сразу брать рулоны пакетов, так как пробных не хватит. Продавца рекомендую, отправил все быстро.
Received it after exactly 1 month. Did a test and works well. Happy with my purchase and recommend it.
Спасибо. Очень довольна.
Можно брать не задумываясь , очень классная и полезная вещь
8/25 주문~9/8 도착. 부속품은 빠짐없이 다 들어있었고, 아직 작동 확인은 안해봤지만, 생각보다 빨리 도착했습니다. 상자는 좀 찌그러져 있었지만 제품에는 영향이 없어 보이네요. 가격도 좋고, 제품도 깔끔해 보입니다. 강력 추천합니다. 수비드, 화이팅! Order 8/25; arrival 9/8. All the accessories were in, and I haven't checked the operation yet, but they arrived earlier than I thought. The box was a bit dented, but it doesn't seem to affect the product. The price is good and the product looks neat. I highly recommend it. sous vide, Cheers!
Ha llegado en perfecto estado, ya la he usado y cumple a la perfección su cometido, buen producto. No es muy grande con lo cual no ocupa mucho espacio.
deze vacuüm machine is perfect 10 sterren
Güzel ama geç geldi