SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered two lamps 40 cm with a power supply for 2 amps. Each tape consumes in the area of 0.5. The two-amp power supply should be enough with the head, but it turned out to be of poor quality. When one tape is turned on, the lamp works perfectly, but it is worth turning on the second then the second lamp begins to blink. For the test took the power supply from another device at 1.1 A. With him both tapes work perfectly without blurring. Ordered the power supply from another store and I advise you. In general, the lamps are good. On react from the first time, on off sometimes from the second.
Delivery super two weeks to Belgorod region I found such a function as adjusting the brightness of the light, I advise the store.
The parcel came in integrity, everything works. The goods are satisfied.
Cool, the finish could be better price
Очень удобные, компактные, светят ярко. Единственный недостаток подсветка синим светодиодом, иногда по ночам на него летят насекомые и лампа включается. Как сделать включение менее чувствительным не понятно.
Product of good quality and that meets my expectations. Good detection of the passage of the hand and dimable. Fast delivery.
They came in a month. Packed perfectly! All the whole. Everything works. Complete on one lamp 2 fasteners, and two 3 m tape. Seller recommend! Product recommend!
Great!
Thank you very much for resolving the situation . At the beginning we came 2 different lamps, but I wrote off with the store and he decided to make a discount for another lamp that we need. Came the color we ordered. All is well, thank you
Holbuu elikpin ererie көрүҥэ chuokkai
It's fine.
The sensor is on, and there is no brightness.
great
Very good
Works everything
Fast shipping, Product with quality
Excellent Product
Everything is fine! Shines well! Packed well, everything came in integrity. I will take more parents, I recommend the store!
Thank you! Already the second received, works fine, convenient fastening, electricity consumption as a normal charging.
These equipment are very thin of good lighting quality I have a previous one that has been several months and no problem some congratulations store for the quality of the product and the finishes Don't take pictures but. Well. RECOMENDABLEEEEEEEEEE
Very good product, fast shipping. The only thing that's delayed is chile Post Office. I recommend it
For its price is not a bad lamp. Put it in the kitchen. Shines enough. The sensor works with 5 cm without complaints.
With delivery a little tightened. Everything works.
Everything is fine, just checked the working capacity, still did not install
The parcel was well packaged (Russian guys understand) All the equipment is present Shines brightly, additional moment - slight blue glow in the dark Motion sensor works and it is possible on/off light without touch We are very satisfied this light