SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works fine. Shines bright.
Super flashlight but after short use from sliding off Oring with size adjustment light and almost impossible is premise it on back. Zastosowałem insert for adjustment as the picture.
Flashlight is very good) came quickly!
The only remark-the lens is scratched, in the comments already someone noted. And so a good flashlight!
Excellent product and super fast I get to Colombia
Good product, good flash light. Recommend store
It works very well.
Good quality bright flashlight. Delivery to Voronezh for 3 weeks. Suitable for two types of batteries, and this is excellent! Recommend!
Everything is fine. Bright light. 18650 Super
The lantern came and works. But!! The lens is scratched. Setting the point dangles.
Muste unfortunately 2 month waiting but is stop sometimes so. Goods is OK
Very good tencion and fast shipping. Very good product.
ok
All is well lantern Super
this order did not arrive yet by accident I pressed order received if you can reorder it for me
superb quality satisfied with the product will update the pictures soon
The product corresponds to the description, came within 2 weeks. Everything works
This is the 2 flashlight I buy an an this site. The first one was much better, although this one is not bad. But the light is not very bright
Everything perfect
Excellent product. Exactly as described. Would have liked to have the option of uk charger but minor point really.
very fast shiping! only 12 days, perfect
Delivery to Krasnoyarsk is less than a month. One in one is 100 rubles cheaper
Thnxxx fastshipping
Corresponds to the description for my money, I read perfectly do not know how much it will last to test add feedback
ok