SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied - as described and quick delivery
good thanks
A little difficult to understand, but the thing is cool and very compact
جيد
All is well. Moves to the set value and turns off. I pumped two wheels, the third one stopped without catching up-the fuse burned. Changed the fuse-burned again .. Then it turned out that there was a screw in the wheel .. Perhaps in this case-the compressor could not pump up to the specified value. After repair of the wheel, the compressor did not include because No need. Sensors show 2.5 pressure as it should be
Super produit
merci
Baseus products always up to *****♥️
bon produit
good
Very Good
Besaus is beseus. Always perfect. Tested on car tyre. It reached 2.5 atmosphere and than led turns green and unit stops. Not tested on SUV. I got no need to contact store. Recommended item and seller.
looks solid. have not tested yet. a little alarmed it doesn't show the exact PSI, but will test and see.
Brilliant Item & Does what's it's supposed to do.
práctica
Я не перестаю удивляться.Как всегда всё на высоте. Быстро отправили,хорошо упаковано.От души желаю продавцу успехов и процветания его бизнесу
Haven't had a chance to use it yet. Will update when I do.
I just love this product just like any other Baseus products
Works well. Product as described and shipping time was perfect.
muy bueno rapidp
Excellent Very good product and sturdy. Better than i expected. You 've met my expectations. Highly recommended product. Everything came to me on the right date. Excellent store thank you very much :)
GooD!
Tried to work) on wheels until i tried) very compact) perfectly fit in the mini department in the trunk
It's complete as in the d is crypt, if however the bomb this is cryto with pen and i don't understand what it says. i will try the product to know if it is ok or with faults.
Niice