SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super great projector. Picture on the wall diagonally 3 meters. The quality is very good. Delivery fastest, 36 hours!!! Connected from phones and tablet. Everything works. I recommend definitely!
In full satisfied, satisfied completely.
Ordered 12.11.20, sent 14.11.20, came 28.11.20 to the Republic of Bashkortostan (Russia). The parcel came in a cardboard box (the box of the boy was crumpled on the way). proector model K9 Basic version without damage. included power cord, remote (without two AAA batteries), rca-3 cable. 5Jack, documentation. Everything works. On the lens from the inside is a little mutation. In the settings there is a Russian language. With USB-flash drive takes video, photo, music, text (English and numerical). AS3 codec for taking did not check yet. The picture is not bad, but it is desirable to still take the screen-it's not the same on the wallpaper) my first project))) In short, while testing. if that feedback is complemented. the store thanks and successes in business.
Отличный, чёткий проектор. Реальных 1280х720. Яркость достаточная, чтобы смотреть днём на белом фоне при закрытых лёгких шторах (контраст падает, конечно). На тыльную сторону старого(б. у. ) баннера вполне можно. Вечером или с плотными шторами - чистый кинотеатр.
There is no Chromecast. The wireless cast system is not fast as Chromecast. But the projector video quality is very good and smooth when you use HDMI cable.
Came quickly, everything works, thank you, everything works.
Проектор отличный. Звук немного слабоват, но это поправимо. Доставка 1 неделя.
Very fast delivery-a week before Novosibirsk! To the door by courier. Packed well-tightly fixed in the original packaging and over another box. While only from the flash drive video opened, from the phone did not try to broadcast. Very clear image. On the lens itself is a micro bubble. But like the quality of the image does not affect. The store and I recommend it.
1) first thing 5 stars to the store!!! Support answers quickly, and not just answers quickly, but solves questions!!! Very responsive, ready to help in any question! !! Here you can buy without worrying))) I advise!!!!!! 2) the projector is good! I bought a basic version without Android, as I use it as a second screen on HDMI from a PC or tablet! Bright enough for watching movies during the day in closed curtains, I liked it!) There was a question on focus... I was helped and everything was settled! Satisfied with all 100%
The projector really liked. Good image, loud sound. Everything works, nothing is spoiled. The parcel was brought by The Courier. Recommend to buy
Very fast shipping ordered 7/28 20:30 and arrived 8/03 11:05! Quality is good for the price. Easy to use. Very useful for presentation. It’s hard to use mirroring for Airplay because the apps are restricted so I suggest using HDMI & a laptop for viewing from apps. Definitely recommend!!!
The projector for its money is certainly good. Shows good. The store is sociable. Sent fast. And delivery from Russia is also fast, did not even expect. But there are jambs with him. Anyway I have. At first I could not connect to WiFi. only when I put it in the lapis. In general, a good signal is needed. Then I saw small stains on a white background. Knows Che. in the photo you can see. But it does not interfere, it is necessary to be pinching to notice. Well, the last jamb while with it, it's glitch. I was buggy that I had to pull it out of the outlet. Let's see what happens next. And so I advise! Maybe I do.
I am very very satisfied!!! Quality sound, picture all is perfect!!!! Recommend!!!
Bought K9 basic, only had exhausted and offered me a projector (K9 max) A little better without additional cost. Unfortunately was taxed in almost real, ordered tax review and lowered the fee. Spent about R$ 885,00 (550 projector + 335).
The goods came in a week, checked everything works. When the screen comes to finish how it is, turned on the wallpaper, too, nichtyak, at first turned on the sound loud noise, then I turned on the sound on the projector and the noise stopped hearing, do not regret it at all.
Delivery is very fast, courier to the doors, photo in daylight, took children under cartoons, while I still have not put it, at first glance it is quite normal.
Fast delivery within Europe. Plug, set up wi fi and cast your screen. Works really well. It has a good quality. I recommend this model and the store is good.
Все гуд, задавайте вопросы ответим
The parcel was brought by the courier within a week. The projector met my expectations, look quite comfortable, projects clearly, without blurring around the edges,. For an improvised cinema at home, it will quite work out. Thank you! ;)
Delivery is very fast. Quality is good. Well seen even in the light.