SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is super. Everything works fine. They were built without problems. To the store Thank you very much. Delivery 1,5 weeks.
Gute Erreichbarkeit, sehr gute Sprachqualität, sehr gute Kamera, macht super Bilder
Ok
Доставка 2 месяца в Украину. После установки sim, было написано, что карта заблокирована, но просто надо было снять пин код карты. Вообщем часы работают,динамик очень громкий, всё работает, только геоданые пока показывают не точно, до 1 км разница, и показания не меняются. Посмотрим, возможно надо настроить что то. На данный момент, после получения товара, часы рекомендую к покупке.
It takes a little while to give the location, but in general rules, good value. The girl is delighted with the watch and, the parents, we are in peace of mind to have her located.
It came quickly. The goods are well packed. The clock's on. Functional did not try. I took it for my daughter. I'll try it soon. I'll add it. But it's okay for now. The store and the goods are satisfied
It came quickly. Quality is good. Everything works as in the description. The child is delighted
Супер часы.Заряд отлично держат.Геолокация отлично работает,камера,прослушка.Хорошо что не купила более дешёвые с 2G.Прикладываю удаленное фото.
Everything is fine, came quickly, the setting is simple, works on the body 2, video calls, remote call, definition up to 5 meters precisely, first week of use, SeTracker that first, which second adequately work. I recommend the store.
2 months to arrive but everything is working well. SIM card, GPS, WiFi, very good. Thank you.
ok
Delivery to Sochi in 8 days by courier to the door. I put 5 stars in advance until I checked the watch.
so and so
Excellent watches for their price! Batteries last more than a day with a tail. Communication and positioning quite correspond to the declared characteristics. Delivery adequate. In general, the best recommendations. What I would like to add (from dreaming :) adjusting the volume of the call and talking through the app. It would be good to have a couple of protective films for the screen in the kit. Films bought separately from another store.
один минус: не отображается имя контакта когда идёт входящий звонок
Recommend. Works great.
Сначала продавец долго отправлял часы,писал сообщение: "дружище отправь быстрей,эт будет подарок дочке к дню рождения!". В ответ тишина,но вроде отправил. По итогу отправил не в тот город,да еще их кто то получил вместо меня! Пишу снова:" друганя,шо за фигня? Почему мои часы носит хто то другой?" , в ответ опять тишина!!! Открыл спор,деньги вернули и на этом спасибо,с подарком обделался!)
Soon arrived no problem nice product
Super!!!!!!!! Many thanks to the store!!!!!! Delivery one day!
Заказал с России, но в России не было в налчии. Перезаказал из Китая. Часы дошли за две недели до Красноярска. Ребенок пользуется два дня, вроде всё норм. Только программа которую нужно устанавливать в телефон для управления часами иногда глючит. Место положения часов показывает почти всегда плюс минус 50 метров. Геолокация конечно не на высшем уровне.
The clock came on time. Serviceable. Packing is intact. The video call works. Set up two contacts: Mom, Dad. The rest have not yet been added. Probably all 15 can also be recorded. The baby is happy. Good Goods. The store knows his business and does not need to interfere with it. To the seller Thank you!!!
Good value for money. For accurate positioning, you need to buy a special SIM card, ask operators.
доставка быстрая, все работает
el reloj muy bien. el paquete venía sin precintar, en su caja pero sin embalar, lo que me hace pensar que era de una devolución. aún así el reloj va muy bien
Very Satisfied! Will buy from store again