SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works
Delivery pts Fast 5 days to the Sverdlovsk region
There were hours of 5 weeks in the moscow region, arrived at the post office. A beautiful box with a clock, a protective film and unnecessary trifles (eraser, folding handle and stickers-absolutely not necessary nonsense). Before these were the watch elari kidfone 2 (enough for half a year), cost 2-3 times more expensive, these in my opinion are better. Geolocation at elari in general no, these watches win, fairly accurately show the location of the child. With the clock came the instruction in the Russian language, all step by step is written what and how to do. Every night, we put the clock on charge, enough for the whole day. Everything works as it should. Excellent watch and price is normal! Thank you!
It's still working. With simcard Megafon gained immediately, without registration APN. Immediately disable lbs otherwise it will not be clear where to show. Only GPS and WiFi will give the most accurate position of the clock.
Thank you, received!
This model of the clock is ordered for the second time, as the first hours were satisfied, as for these hours: a full charge lasts for 1,5 days without turning them off, sms notifications about the removal of the clock do not come, although the sensor removal function, this provides. Sos button is working, the watch is turned off through the app, on the watch if on the off button press, only sos call is obtained. When the child is called, it is heard well and in the clock the child is also heard well by the caller. The accuracy of the position on these watches is not quite accurate, the callback function works, which allows you to listen to what happens around the child while nothing is displayed on the watch. Bought for 1360₽ for such money the watch is good, perform its functions and the child is comfortable and we are calm. Track tracked.
Отличные часы, доставка 7 дней
Cтандартные смс команды для установки apn типа pw,123456,apn,internet.tele2.ru# часы не воспринимают. Самый дешёвый тариф на Теле2 попробуйте: для Теле2 apn,internet.tele2.ru,,,# apn,internet.mts.ru,mts,mts,# apn,internet,,,# apn,internet.mts,,,# мегафон apn,internet,gdata,gdata,# в ответ приходит заветное apn ok
Came quickly sdecom, adjusted, comfortable!
часы соответствуют описанию. пришли в казань за 7 дней. они работают. просто батарейка севшая. если не включаются, воткните хорошенько зарядку и ждите минут пять. сначала индикатор зарядки не горит, а потом начинает гореть и все включается. все легок настроили, пользуемся пока без нареканий. поиск по карте тупит, но у нас и с прошлыми так было
Great product. Fast shipping. Corresponds to the description. Thank you to the store.
Good watch, battery is weak. With body 2 and iota do not work. Took mts all the hood.
The clock came pretty quickly, everything works. There is a card mts. tracking by zhps with error, but quite tolerable. otherwise, everything is fine, good audibility, good sound, bright clear screen. the child is very satisfied and i also recommend
Качество хорошее, все работает, отправили быстро.
Пришли очень быстро, дней за 5. Долго не мог понять какова размера нужна sim'ка. В инструкции ошибка. Нужна micro SIM.
All is well
Mega fast delivery, in 4 days. Previously, such hours were used. With the application "where my children" work with an accuracy of 140 meters. In principle, I'm already used to which direction show the error from the location of the child. To the store a special thank you for a bunch of gifts. The handle was really pink, but not a problem, took the daughter). The seller definitely recommend
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Работают. gps на улице, lbs в помещении.
Everything's fine. Came for 9 days by courier. Work well. The child is happy!! Recommend product and store
Watch super! quality. I also wanted myself, but i ordered the child. The program immediately and easily installed. Everything is clear. All works. Now i see where the child is, and i 've set up a safe zone that, if you leave, the signal. In general, i recommend. Plus shipping to Қарағанды only 9 days. Which is generally pleased. And there were mini gifts.
В этот раз долго шли! Но все хорошо! Рекомендую!
Came in 4 days .. The child is delighted .. The store put stickers, flashlight funny, pen... I recommend the seller...
Не очень хорошее качество звучания, не подключается функция обратный звонок.
Got there quickly, two weeks. The clock is beautiful. Last year went to school with pink, they are still OK, but scratched, of course. Yellow-orange generally fire!