SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришли очень быстро, дней за 5. Долго не мог понять какова размера нужна sim'ка. В инструкции ошибка. Нужна micro SIM.
All is well
нравится)
Работают. gps на улице, lbs в помещении.
Everything's fine. Came for 9 days by courier. Work well. The child is happy!! Recommend product and store
Watch super! quality. I also wanted myself, but i ordered the child. The program immediately and easily installed. Everything is clear. All works. Now i see where the child is, and i 've set up a safe zone that, if you leave, the signal. In general, i recommend. Plus shipping to Қарағанды only 9 days. Which is generally pleased. And there were mini gifts.
Came in 4 days .. The child is delighted .. The store put stickers, flashlight funny, pen... I recommend the seller...
Не очень хорошее качество звучания, не подключается функция обратный звонок.
Got there quickly, two weeks. The clock is beautiful. Last year went to school with pink, they are still OK, but scratched, of course. Yellow-orange generally fire!
Cool watch, if honestly thought that the size will be a lot more! In real life, the size is perfect for the baby's wrist. My daughter is delighted, i too. I advise you to purchase
Delivery sdecom 5 days. hours liked, bought as a gift, in operation i'll try to write off. As a gift the store put stickers, handle, eraser and protective glass
Работают!
Продавец не выходил на связь, отвечал бот, доставили из РФ в Ульновмкую область за 4 дня, пока не проверял.
Recommended
Watch- !! Thank you so much store, First, he is in touch, quickly answers all messages; Second, my watch came in two days, instead of a week. I just asked you to send it quickly. The third week of use is a normal flight. If you set in the settings to check the location every ten minutes-enough charge for one day, if you set in the settings to check once an hour-the charge is enough for two days. We're happy. Recommend
Пришли неисправными, не работает центральная кнопка. Веду переговоры с продавцом.
Часы работают, но геолакация... показывает постоянно разные адреса, причём в радиусе 2-3 километра.
It came very quickly, in a week. When setting up, i had to memorize, but still i managed. (It took reading forums on the internet to configure apn).
Супер!!! Ребёнка слышно отлично, заряда хватает на пару дней, смс приходят. Настроить приложение труда не составило. Очень довольны!!
Доставлено в Москву очень быстро. Собраны качественно, выглядят отлично. Отдельно упоминания заслуживает телефонная связь: великолепно слышно по громкой связи около часов, а также очень качественно слышно на другой стороне связи. Не знаю сколько прослужат, надеюсь хотя бы один учебный год выдержат))
Everything is fine and corresponds to the description!!!!! Thank you store!!!!
The watch came fast, were discharged, charged, everything works, thank you. Let's see how much
Everything works
Delivery pts Fast 5 days to the Sverdlovsk region
There were hours of 5 weeks in the moscow region, arrived at the post office. A beautiful box with a clock, a protective film and unnecessary trifles (eraser, folding handle and stickers-absolutely not necessary nonsense). Before these were the watch elari kidfone 2 (enough for half a year), cost 2-3 times more expensive, these in my opinion are better. Geolocation at elari in general no, these watches win, fairly accurately show the location of the child. With the clock came the instruction in the Russian language, all step by step is written what and how to do. Every night, we put the clock on charge, enough for the whole day. Everything works as it should. Excellent watch and price is normal! Thank you!