SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shipment was quick. The product is well packed. That's exactly what I asked for. It works well.
excelente servicio, el vendedor muy atento, recomendado en todo momento respondió con prontitud todas mi dudas. El producto llego rapido, como en un mes aproximadamente. Llego en perfecto estado y las memorias son originales tal cual como las pedí funcionado perfecto. No se para que será una argolla que encimaron pero todo muy bien, recomendado.
Package arrived, seems to work alright. I got 2 crashes (freezing screen) since i put the new RAMS to work, but i dont know if it was anything related. Gonna try it out for now and come back to edit if something goes wrong. So far, good store and good produt.
Demorou 10 dias para a encomenda chegar no Brasil ao todo levou 29 dias para chegar no RS, o produto é muito bom,bem embalado e cumpre com as especificações descritas.
El producto llegó en 21 día a Chile sin daños no me toco el aduanazo
Mercadoria que eu comprei que chegou mais rápido até hoje! está funcionando e estou satisfeito !
Товар пришел в Мурманск за 2 недели, новый и оригинальный, только с китайского магазина (8гб 2666). Ещё не тестировал, как протестирую так и дополню отзыв. Пишут что приходит с разной частотой... Ну посмотрим...
Дошло за 18 дней до Нижневартовска. Все отлично. Продавец положил в подарок кольцо.
recueved the package in 10 days... product description was on point
Produto muito top...
All right with the order, I already have it, and no problem, although I don't install it yet, but it came well
доставили до Нижнего Новгорода за 3 недели, товар абсолютно новый, продавца рекомендую!
Well-packed product and exactly as in description, it is already installed and running
получил товар в течении 8 дней это очень быстро. продавец молодец быстро отправил и быстро дошло. работоспасобность не проверял пока нет возможности. на вид все отлично.
chegou perfeitamente , tudo ok e funcionando muito bem, chegou rápido, 16 dias e não fui taxado.
Works as expected and are original.
Delivery is fast, everything is ok, i will order more, thank you to the store))
Ótimo Produto. Chegou em 14 dias após a postagem aqui no interior do Pará. Recomendo.
They work very well.
acabou de chegar, super bem embalado, chegou em 20 dias, recomendo muito
All as indicated in the description. I installed it, it works. There were no problems.
Did not check, not yet came all the spare parts, but the straps came intact, perhaps later i will add a tip. Ordered 2*8 gb 2400 mhz
Took because the postal strike, but arrived well packed and is new!