SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality ring holder. I bought to replace the old one. The old from the same company lasted almost a year until the backlash appeared. Glue on the smartphone i recommend a little below the middle. In the kit there is another adhesive circle. I am happy with the purchase, i recommend the store.
Perfect quality. Recommend it.
БАЗЕУС как всегда великолепен!!!
Кольцо очень понравилось, хотя хотел другую модель, но там была еще доставка 3$, поэтому выбрал эту. Теперь в машине вертолетом крутиться не будет, жестко крутится. Пришел презентабельно, в коробке, еще положили прикольные наклейки
I received an order for 2 weeks of Serpukhov. Seller recommend good quality.
Thanks for everything Best store ever
OK, the ring is holding and spinning
excelente anillo... he realizado un montón de pruebas y no se despega para nada
7days delivery awesome.
Отличное кольцо. Спустя год такое же тугое, разве что поцарапалось. Крайне рекомендую. Магнитится в машине отлично.
Arrived in perfect condition. Note 10
Basic, but with quality.
запасной скотч в комплекте
I bought a second gift, i use it for more than six months. Keeps tight, very convenient, you can glue in a convenient place for yourself. I recommend.
Хорошее кольцо, для удобства пользования смартфонами - вещь незаменимая. Выполнено качественно, смотрится недёшево.
Thank you store ring is excellent!!! I recommend! Delivery to krasnoyarsk m payment time 25 days!
The quality is excellent. The truth is a little thick, let's see how it will be in operation. Seller 5 stars
I believe is baseus.
dělá to co má :-)
Как всегда всё окей
Elegant, beautiful. Packed perfectly. Thank you as always fast delivery to moscow 6 days
Кольцо отличное мне понравилось, можно крепить к магниту и в качестве подставки тоже хорошо.