SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Envío muy rápido. Teclado español con letra Ñ. Funciona bastante bien aunque hay que tener en cuenta que algunas letras son más pequeñas y a veces cuesta teclear correctamente. En ocasiones también hay que hacer doble pulsación. En vendedor envió el pedido rápidamente. Gracias
Good quality, mouse pad is not easy to use.
супер продукт .все работает,спасибо продавцу
I'm very happy with the product the keyboard is very useful for work...although it's a little cramp but it gets the work done.. Thank you store..
Keyboard bomb, cool size Delivery for 7 days to Moscow Cons: Charging mini, not taipsy No cover Recommend
доставка быстрая. клавиатура напрямую( без usb адаптера цепляется к Андроид и окнам. шарниры несколько подвижны больше необходимого.
아주 만족합니다. 안드로이드, 윈도우 os에 모두 사용 가능하고, 맥os에도 사용가능하다는데, 맥은 내가 확인할 기기가 없어서 모르겠네요.
tempi un po' lunghi ...ma l'oggetto è come descritto ottimo venditore
Good
Excellent product design and quality. very easy to pair device and use it instantly. very fast delivery of product to singapore.
Great keyboard!
Everything works fine. There is a small stop in the settings, TC instruction is very scarce and does not give useful information. But in general, everything is fine. Delivered quickly.
Thank you come right recommend the all
Korean alphabet but without marking okey. QWERTY keyboard with standard safety must be connected at Little Horn verion. Products make you satisfied
Nice keyboard. I use on a PC with Windows 10.
Very nice slim and low profile keyboard. If you buy, you must have in mind this is slimmer and have the keys even closer each other than other keyboards from netbooks and 13 or 14' notebooks. But works perfectly and takes very little time to get used to. No lag typing, fast bluetooth paring
Delivered quickly. The product corresponds to the description. Satisfied. Thank you.
отличная клавиатура, очень рекомендую! по размерам чуть больше моего паспорта, использую на своем Surface pro (т.к. родная клавиатура умерла)
Awesome keyboard. Accurate description. Good quality!
아이패드, 갤럭시폰,OT기기에도 연동이 잘 되네요 배송도 빠르구요 사업 번창하세요
In love with this keyboard
Product arrived in 2 months and not needed to pay fee 15 real Post Office. Works perfectly.
I liked everything
All OK, fast shipping Recommend
The keyboard works, I'm happy. I did not immediately understand what to do, so that when working on the smatrphone, the home button, volume, etc. It turns out it was necessary to press FN + Android Key W