SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the pictures. But big for my wrist :(.
Клёвый
Absolutely love this band!! Beautiful n comfortable!! Thank You!!
Great product
Good
it's gorgeous.
Beautiful!
I thought the watch has the lock. It’s disappointing and couldn’t fit from my hand if I make it on the exact size
Perfect I love it
I love it!! It is so luxury and exactly same as described. It arrived in us in less than 2 weeks.
Very nice.....look’s good on my apple watch 5
Perfect strap in Chanel style!!! The quality is 100% length adjustable. Came in two weeks. To the store Thank you very much!
So beautiful! Wish I’d ordered more! Very well made and able to remove links of its too big.
Exactly like on the picture :) . Shipping took only 1 week to Poland
Very nice. Corresponds to the description
Product is well made and same as the one in the picture. Accurate. Well worth the money spent. Highly recommend for other buyers to buy this product.
ㅇ
Fast delivery and excellent quality. I love it! Thank you dear store!
Came very fast
Beautifully made and excellent quality, shipping was lightening fast to Australia. Looks great on but it’s loose so you can slip watch on and off as there isn’t a catch so it doesn’t sit tight on your wrist so vibration of watch not felt very well so I turn on audible sound.
Looks OK, but I did not expert that black part will be leather, it was not mentioned anywhere
Nice quality,easy to fix for wrist,stylish.
beautiful
The store shipped quickly to the US and I received my order 7 days later. They probably have a warehouse here. It's exactly as described, good quality, good weight and not cheap looking. So far, I'm happy with the purchase!