SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery about two weeks. Packed in a normal package, but all whole. Works well.
Arrived quickly. Packing is good. Everything works.
Looks good. It works. Time will show.
Everything came quickly! Everything works. But I don't know why. Clean the tanks. Fully shave do not take, boys, uncomfortable.
Everything is fine, it came quickly, everything works
Cool piece
super
насадка для бороды вообще нулевая она не чего не бреет
Fine
Item received, works well thanks
entrega muy rápida. por ahora funciona bien.
Delivery to VLG for 1.5 months .. The box fell apart. Packing No. Plus the scratch is not big on the body of the razor. And so everything works, the hair in the nose shaving well, does not twitch.
It came to sdek, but I had to take it myself. Like everything works, packing well
The parcel arrived in very good condition, I'm happy. Thanks store
63 дня доставки(
Delivery to Moscow two months. Good quality, corresponds to the description. I recommend the product and the store.
Everything came to save the store
Poorly hold the nozzles and not very well some haircut
Удобный набор для отдыха, командировки, похода. Маленький и очень комфортный
Everything came, what I was counting on, then received)))) began to operate, directly in the car))) surprised that it was charged)))) the quality of plastics on the nozzles on the three (knives on the five work) see what will be next)
Two weeks and the courier brought home. One nozzle from another device, does not climb. Works quickly, in the nose immediately cut. Thank you.
Funny machine. Everything works. Thank you!
A good trimmer, the store promptly sent the goods, from Russia to Len. Region. It came for a week (but this sdek still delayed) Be careful trimmer in red color on the battery!
It's pretty good.
работает, описанию соответствует, сразу опробовал очень доволен)