SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Очень быстрая доставка! Доставка в Японию занимает менее 2 недель!
Very fast delivery! Took less than 2 weeks to Japan!
Продавец отправил в течение 24 часов. Очень внимательный и быстро реагирует на любые сомнения. Прибыл всего за 18 дней. Хорошо упакованы и запечатаны. Я тестирую батарею, но считаем, что срок службы от 3 до 5 дней очень прост без GPS музыки и т. д. Потрясающий экран, устойчивый и очень чистый. Немного тяжелая, потому что сделана из легированной стали и поэтому дает больше сопротивления. В комплект входит дополнительная плата. Отличные умные часы. Уже приложение, которое мы опускаем в мусоре смартфона, очень ограничено и не активирует или, возможно, отключит функции опций. Суммирование часов note 1000. Приложение note 0⃣.
Seller sent within 24h. Very attentive and respond quickly taking any doubts. Arrived in just 18 days. Came well packaged and sealed. Am testing the battery but believe that last between 3 to 5 days so simple without GPS music etc. Amazing screen, resistant and super clear. Is a little heavy because is made in alloy steel and so gives more resistance. Comes with an extra. Excellent smartwatch. Already the app that we lower in smartphone garbage, very limited and not activate or possibly disable option functions. Summarizing watch note 1000. App note 0⃣.
Часы шикарны. Верхняя треть дисплея не функциональна - чтоб посмотреть придется сломать руку :) Штатное приложение для телефона слабое - это жирный минус. Звонки через часы реализованы не очень: динамик тихий, микрофон не очень чувствительный. Но, на часы при желании ставятся обычные Android приложения! функциональность сразу взлетает в небеса!!! Активировать бы только eSim и NFC - тогда вообще будет просто бомба.
Крутые умные часы. Хорошее качество и отличная доставка
cool smart watch. good quality and excellent delivery
Отличный продукт, очень хороший
Excellent product, very good
Он делает то, что говорит, но я хочу, чтобы у него было больше средств социальных сетей, но мне не нравится, что я отвечаю на Apple Watch, но все еще довольно крут, определенно, Тернер, желаю, чтобы был способ положить защита экрана на часах доставка очень быстрая, очень герметичная
It does what it says but I wish it had more social media assets to it but it doesn’t like I phone Apple Watch but still pretty cool definitely a head turner wish there was a way to put the screen protector on watch shipping very fast very sealed
Photo wallpaper setting with full screen inevitable
Всё как в описании. Покупкой доволен. Продавец общительный, отправлено быстро. Почта России коробку помяла но содержимое целое. Продавца рекомендую. Фото ниже.
Часы огонь, если обращать внимание только на внешний вид. Сидят на руке отлично. По функционалу очень бедный набор возможностей. Нет AOD. Очень тихий разговорный динамик. Периодически часы отваливаются от приложения Nubia watch и уведомления не приходят. Кстати про уведомления - реализавно тоже не очень. Чтобы прочитать сообщение надо вручную разблокироваь часы и смахнуть вверх. Гораздо более удобнее было бы, если бы сообщения сразу выводились на экран при получении, как это сделано в других смарт-часах. Вобщем за форм-фактор - 5 звезд, за функционал - 3 звезды.
zgodnie z oczekiwaniami
Продавец отправил очень быстро. Умные часы прибывают в течение примерно 15 дней. Но когда пара с моим телефоном (Xiaomi Mi Mix 3), не может, дает ошибку. Чтобы пройти через оригинальный экран, необходимо соединить устройство с другим устройством. Не знаю, как решить эту проблему. С этим, не может использовать функции часов с телефоном, просто посмотрите часы. Умные часы очень красивые и прочные, Благодаря высококачественному продукту.
The store sent very quickly. Smartwatch arrived in about 15 days. But when pair with my phone (Xiaomi Mi Mix 3), could not, gives error. Had to pair with other device to pass the original screen. Not know how will solve this issue. With this, can not use the watch functions with the phone, just see hours. Smartwatch is very beautiful and sturdy, realizing the premium quality product.
Товар прибыл в плотный и универсальный конверт и спасибо за компанию Nubia♥②
The product arrived in a tight and full-purpose envelope and thank you for Nubia company♥️