SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, arrived in less than 4 weeks to Mexico
Good quality Thanks
Thanks, everything is working well, item came such quikly about 2 weeks
Замовлення прийшло за 3 тижні-на тиждень затрималась Нова Пошта. Трансмітер працює. Замовленням задоволена!
The goods came unusually quickly, in 8 days. Made two orders from baseus: this charger and usb type-c-iphone cord, combined in one and sent one parcel, which pleased; otherwise the cord would have to wait another almost a month. As charging is quite pleased-at the moment i used only type-c output, the usual usb has not tried yet. Music through bluetooth also did not cause complaints-played clearly, communication did not lose. Regarding the headset (i hoped to get a good charging, and a good wireless headset for the car)-so far ambiguous opinion. Sometimes it seems as good, sometimes noise-has not yet been able to determine, from the device or what external factors affect. I will also use-i think to finish the review later regarding the device in terms of the quality of the headset.
Pretty much like
Delivered to the house in 2 days after the order! Everything works fine. Purchase satisfied
Very fast shipping. About two weeks to Poland. Transmitter works without any problems, connects to the phone also without any resistances.
It came pretty fast. Packing a little wrinkled, took for personal use, not fundamentally.
It works very well, for the price you have I have been hallucinated how well it works
Very good product, it works great and the shipment was super fast!!!! Recommended!
nica device nice quality
Super fast delivery, goods exactly as per descriptions.
all is well
Все получил как заявлено!Товары этого бренда всегда на высоте по качеству.Рекомендую,Покупаю не первый раз.Все ОК!!!
the product works perfectly
все отлично. качество очень хорошее. миниатюрный и функциональный. брал больше как зарядку на 3 порта. + ФМ трансмиттер , гарнитура, медиаплеер ) оч круто
Works well. Noise minimum, sound better than in roidmi.
Товар соответствует описанию, все работает, доставка 30 дней в Украину.
Все работает, но все же есть небольшой фоновый шум (помехи). Не понятно как поменять волну