SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you store! Works properly!
Toooop Top it works in Morocco inwi
gostei muito bom
I'm very satisfied. Thank You for the fast LIeferungn!
Order came quickly! The box was the fifth, although in the "puppy" was packed! In appearance, all ok) as i check in, i will add a review!
To the network hooked almost immediately, the speed is normal, wifi distributes without problems (tried on all ukrainian operators). Nice bonus-clip and adapters for sim cards.
Hi you can tell me how the user is and Password of the team since i have not been able to work with my country's sim i could get this data and i don't know. Thank you
Delivery fast. came fully charged. Turns on. How to configure I do not know yet. Thank you. To buy recommend
In moscow, the parcel came in 25 days! Track tracking. Turned on, tyrnet gives out confidently... Thank you very much
KT data Cher ring oil as well. Shipping fast operation is also very well.
Works normally, the SIM card becomes. To the store Thank you for the goods and the gift-mask Medical.
Delivery 3 weeks. Track tracked. The product corresponds to the description. Connected immediately to the megaphone. The battery holds about 5-6 hours, as in the description. I recommend. Good luck to everyone!
Packing is great. It seems everything works. I'll check the feedback.
Product safety no
The 4G router arrived fast and is working fine for now. Nice store. Thanks.
Shipping is about weeks, fast way. KT for appliance everywhere while showing in the opening, this equipment is possible even with foot can be next, well know the person to do that is to first fast. Products work well, and LTE well heat, speed is moderately or optional. Cheap and hopefully bought.
Отлично раздаёт WiFi на расстояние до 20 метров. Установил симку yota.
Good product, recommend
All as in the description. Seller recommend!
Good router. I recommend.
Very precise and effective product, I recommend entirely, I ordered several others, it's perfect