SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Product conforms to the description Thank you to the store
Very fast delivery by courier to door. Dead batteries do not start, only those who need a little bit to get to the scroll starter. The mites came dead, but the store made contact and took measures, sending out new ones. Have not yet come, I'm waiting) and so the norms of the device for the PE, I recommend.
The goods came very quickly even two weeks did not pass. In krasnodar region. Mazda demio and nissan wingroad start in hurray. Thank you to the store. This is the second jumper i buy. As a gift
In appearance, just a f i G E, in a handbag, everything is neat, full charged, the fan shines only the middle lamp, the wires are in full set, all like norms. in the work has not yet tried.
I'm delighted!! The fastest delivery, what was it! If possible, I will add a review after testing the device! 5 stars to the store! Thank you!
They were delivered to St. Petersburg in 5 days. Useful thing, I order the second time-in for the ATV.
There is no information about the arrival of the goods.
пришел быстро. начал заряжать а он взорвался (((. Будьте осторожны. хорошо я дома был. но ставлю пять звезд за то что продавец вернул деньги, хотя и не сразу.
arrived quickly, as described include all accessories. the case is little smal to contain all accessories. good store, recommended.
The thing is good, everything is neat. Everything works. It came charged at 100%. The same, only yellow brought Zilok 130 with a truncated battery. Five stars unambiguously.
I ordered a second time, one to myself a second friend as a gift. Super. And what struck that the second came almost a week before the rostov region by courier to the door. Class. Prodovets advise on all 100
Works! Lexus with V6 3.5 with battery planted
Sent the goods quickly. Delivered by courier via SDEC. Ordered 06.03.20, and received 11.03.20. The goods are well packed. There are no extraneous odors. The PU itself is charged. Everything works. There is even a Instruction in the Russian language. For its intended purpose has not yet used. Bought as a gift to her husband.
Took already 5 PCs 2 to yourself 3 friends Everyone is happy with everything And delivery 2 days thank you very much store I recommend it to all
Delivery by fast courier to the door, good packaging all the whole. in business I did not try, I took it for a gift, I will find out later
Good booster, bought already three pieces
Fast enough. In Chelyabinsk for 8 days.
Good understanding
Came in six days safe and sound. Lanterns work, the scale glows. In the case did not try, bought as a gift.
Polecam
The goods are received, everything is ok. Thank you all!
ok.
Everything came in the best possible way. Earlier)))
The goods are delivered quickly, well packed. Fine multifunction device, Fully workable, comfortable and easy.
Delivery is very fast, thanks to the store! Recharge, disconnected the terminals from the battery of the car, led without problems that I liked very much. The phone has not yet tried to charge, but I hope that it will also be good. I recommend the product and the seller.