SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it! Very portable. And fast shipping!!
fast delivery, very good quality
It arrived sooner than expected well packed, just like the requested one, has an installation manual, it is in English but very easy to understand by the figures what it has for installation, it has two masks one for children and one for adults can be charged well by 2 A batteries, What does not come or by USB, what has connecting cable, has case to save, it looks really good, just need to try, when I try, I'll comment later.
Received for 2 days, delivery to the apartment. Nebulizer is very convenient, compact.
A névoa gerada é bem forte. Minha esposa adorou! O único porém é que parece um pouco frágil, mas com certeza recomendo!
The product is of quality and is as described, it is my second purchase, I recommend the shop and the product
Is great!!! Slightly weaker than the conventional but works side, lying, head down, is small, light, detachable cleaning… Wonderful!
In appearance, not bad, not yet experienced. Later I will add a review. Delivery fast from Moscow. delivered courier to door
Very fast delivery! Two weeks to Moscow. Lightweight, compact, comfortable, the baby copes without problems. Recommend!!! Thank you very much to the store
Hello to everyone! I got the nebulizer in a month, on the new mail. Packed with a box with a nebulizer in an air bubble bag, it turned out to be enough that everything would get through. Includes two masks made of silicone, for adult and child, plus a tube, a quite quality pouch, instruction in English, power cord and straps on the hand. Operates the device from two AA batteries that do not come complete. It is very compact and it can be carried without difficulty. The size of the tank is only 8 ml, just for one inhalation, when the liquid in the tank ends, the device turns off. Nebulizer liked, recommend this product and store! All health!
хороший.
The product is in excellent condition, and according to description, I recommend dealing with it. Worth 5 stars. Thank you.
el nebulizador es de muy buena calidad, funciona de maravilla, es muy práctico, me encanta, gracias estimado vendedor, le quitaría una estrella por el retraso , pero soy consciente que debido a la situación actual no es culpa del vendedor si no de las circunstancias .
the product ok and working condition
Very good, soar very good, light Compact
Function correctly, functional small size, practical and complete aditamentos
All as in the description, packed well a little box still cared, delivery fast.
ok god
Good.
So far, great. Super and generally thing. True, there is no instruction for Russian.
Useful
Great nebulizer! Silent, the pressure of aerosol is powerful! I recommend to buy definitely! And most importantly, collected qualitatively, you will not stick with it!
Solid five. In appearance-good plastic, quality performance. Configuration as in the description. Tried, everything is super, works quietly, everything is intuitive. English instruction, read only for the care of the device) the parcel was tracked, came quickly! Recommend! Well, how much time will show))
Compact
It is good quality product