SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delivery instant-2 days to Peter!!! Take from this store not the first time (and for gifts including)-did not fail!!!! Spasiboooo!!!
Delivered very very quickly, well packed and protected, comply with the description and the pictures. Quality print photo is not top but for text or designs it very well. It's playful nice for retails a bullet journal example,
Very cool gift to the child. It came quickly delivery to the entrance by courier.
Contentissima molto accurata la spedizione tutyo funzionante consiglio
All beautiful, came quickly to Chile despite the pandemic.
Excellent product! It came all impeccable, super easy to use and it works all right. I arrive in estimated time. Recommended 100%
Super fast shipping, highly recommended store very good.
super contenta, llegó en 4 días y es igual que en la descripción. No imprime como una impresora portátil más cara, ya que deja granulado y si las fotos son muy pequeñas se ve peor pero ya lo sabía y la forma de impresión no queda horrible, le da hasta un toque chulo, compre también el pack de papeles y todos genial a excepción de uno blanco que viene manchado de tinta azul, pero con quitar ese trozo de papel a quedado solucionado.
Llegó en super buenas condiciones. Me encantó demasiado
Fast shipping.Item is as described.I'll totally will buy from this store again
L’imprimante fonctionne très bien. Le papier ordinaire fourni dedans est Nikel. Le papier autocollant que j’ai commandé en plus est pas mal. Il ne s’insère pas dans le même sens que l’autre, ce qui est un peu bizarre, et peut se bloquer parfois quand la machine imprime dessus. Peut être vaut il mieux préférer d’autres types de papier que l’adhésif ? Ca fonctionne quand même de manière relativement correcte.
Couldn't wait for it to arrive! Totally love this tiny gem! Very fast delivery for only 2 weeks
pas de notice en français
I arrive in good condition all very father
I'm delighted with this mini-printer and he is so small so pretty it is impossible not to fall in love. The app works. And that the photo was printed clearly it is necessary to edit the photo in advance to make with black and white and dark colors to make even darker then printing photo will be good
용지만 시켰어요. 빠진 것 없이 잘 왔고 케이스도 잘 맞네요.
Delight! In Moscow delivery three days by courier. Packed perfectly. The printer itself charms the design and works for once or two or three. The app opens at Russian, good quality printing. I liked that you can print several photos on one sheet, collage. The quality of paper type paper for cheques, which means that the photo can be painted with any material. Light box, recommend :)
Get in few weeks only
Excellent quality, product arrived in good condition
Ultra fast delivery with supplement. Well packaged, and works very well. If the quality of the basic photo is good the printing will also be good
Tercera máquina que compro en esta tienda para hacer regalos
Moscow, from order to delivery 5 days. Printer, connected to the TF without problems. I took for marking boxes, cans and so on. Smart
Excellent, it came very quickly and without any problems, it charm me and my daughter. :)
ultra top. je suis fan je fais des étiquettes pour ma classe sans soucis. c'est très intuitif. je suis ravie de cet achat.
the store was wonderfully communicative, and i love this product! the printer is cute, pocket sized, and so far has been working perfectly! i've been using for journaling and for giving people wallet sized photos :) cannot recommend enough