SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super glosnik really worth buy it for the money, Bass is like for me OK volume also OK. Its wodoodpornsci not yet I checked. Highly recommended all this product. NNaprawdę gives advice.
Packaging is not good
Quick delivery and qualitative product!Thanks!
Sound box wonderful, quality very top both in construction in sound and in very good and have a well Volume account without losing quality very worth
Corresponds to the store's description. I came to Russia in three weeks. Packing is normal yellow package. The box came a little crumpled. The column itself gives a very good sound. For the apartment is very good. Great working time, until completely discharged, half a day is exactly enough
Very satisfied, amazing product. It came very fast too, 1 and a half day.
In Kursk, the parcel came in 12 days! The box is crumpled. On the column there is a dent, the sound does not affect, but the appearance spoils. I wish the store better to protect their goods.
Delivery fast, sound good. Pleasant to the touch-all silicone, except the front side.
I got ok, good product, within set time.
The column is normal, but do not wait much for bass. What's inside I don't know, but playing the wrong money that they ask, there are many other options cheaper with similar sound. For a small room is normal, the street is weak. Brought quickly, weeks for two, took in the mail, packing with nothing all crumpled, well, at least the column is whole.
Think a show box, with a fidelity yes surprises in what she is proposed. Cost-effective, quality material, connection, all very good! Already get considering getting more powerful! Arrived on 22 calendar days, well packed and not taxed, because the store bothered and put the value as $7,00. Congratulations!!
Great, as always from Anker!
Good audio with No. provided good value super price
Fantastic! The Bluetooth range is incredible with perfect signal. Water resistant as least if not water proof (I'm not about to test that on purpose!). Sounds amazing. You can place it facing up for 360 sound or towards you. Volume controls work and adjust the volume on the connected device. Connects instantly. Aux works. Charges. Battery lasts for days and charges very fast. Love it! I carry it around the house with me and have music everywhere including in the shower SATISFYING BASS
Great sound, great distance from player supported, great experience!
Too strong, a box that is worth
Sound bass quality
came as described, checked and working fine, sounds great for such a small speaker. would definitely recommend one. Took 6 weeks to Uk but thats to be expected in covid situation. Thanks to store, would definitely recommend them and would buy again..
JBL and my egg box amazing <3
Very good product, recommend.
Received the ordered soundcore2 amid of covid-19 crisis. And im satisfied with its performance and it was better than i expected.
Anker one of the best ali brands.
Своих денег однозначно стоит!
Выиграла за 147₽ в генераторе энергии) работает, подключилась к айфону одним нажатием. Качество звука ок) я вообще не особо ценитель и не понимаю, нафиг они вообще нужны особенно за 2800, как она стоит сейчас) но за 147₽ пусть будет))
Excellent Product, delivers what it promises!