SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Really nice quality.. for this price really good speaker!
Very satisfied with the purchase. The sound is very good in all respects. Bass is soft, not bubbling. The sound is better than that of a similar sardine device, although the functionality is smaller. The Presence Of BT 5.0 solves the удаленности from передающего device (eg. Telephone).
Super
V good thanx u fast delivery and good packing
I like it, thank you!)
Good sound with Bass. shipping is very fast in Guinea. recommended to all.
Incredible sound quality for the size . Amazing bass!
Writing about it makes no sense. bought already second. two speakers in the spark play just gorgeous. just baldey. delivery to cheboksary 24 days. i took it at the post office. before them there was a tronsmart t 6. sold it for nothing. the anchor is much better. i bought 1730 rubles.
Plays well
Sound is ringing some contact me ~ Bass River. finish and design is perfect for
Reached khabarovsk in 21 days. The sound quality is good, but personally i do not have enough volume, bass is also not particularly felt. Connect easily, quickly and stably, there are no complaints about the quality of the column itself. The sound is clean, but not loud. For the room will come down, for the street quiet. In general, for its price the goods are good, who wants louder and bassist, increase the budget.
As described
The column expected a larger size) is not bad, its money is worth! looks very cute. All buttons, the connection works fine! water seems to hold! not very loud, but for such a baby is very good. Delivery fast! I'll finish it as a charge keeps it both in use
The column is excellent!!!
Sound quality is good for size of speaker, looking is very good, also battery life and bluetooth range is great.
Column fire, sound excellent
good products good sounds
Super glosnik really worth buy it for the money, Bass is like for me OK volume also OK. Its wodoodpornsci not yet I checked. Highly recommended all this product. NNaprawdę gives advice.
Packaging is not good
Quick delivery and qualitative product!Thanks!
Sound box wonderful, quality very top both in construction in sound and in very good and have a well Volume account without losing quality very worth
Corresponds to the store's description. I came to Russia in three weeks. Packing is normal yellow package. The box came a little crumpled. The column itself gives a very good sound. For the apartment is very good. Great working time, until completely discharged, half a day is exactly enough
Very satisfied, amazing product. It came very fast too, 1 and a half day.
In Kursk, the parcel came in 12 days! The box is crumpled. On the column there is a dent, the sound does not affect, but the appearance spoils. I wish the store better to protect their goods.
Delivery fast, sound good. Pleasant to the touch-all silicone, except the front side.