SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Le drone est de bonne qualité et livraison rapide. Malheureusement il manque le câble USB pour charger le drone. Après avoir contacté le vendeur celui-ci informe qu'il va m'envoyer les éléments manquants. J'attends donc la livraison de ces articles. Je ferais un update plus tard.
thanks quick delivery
Drone efficient and consistent with the description. Works without smallest problems. Fast delivery.
He arrived very quickly to Spain. If you buy it with EXTRA batteries like me, remember they're inside the battery compartment of the controller. To me learning this took me several days and several messages to the store. It's my second drone the same and I'm very happy with the purchase
muito rapido o envio
자동 호버링 기능이 없는 , 초소형 미니 드론 입니다. 배터리 3개 모델로 구입 했는데, 1개가 없이 2개만 배송와서 판매자에 연락. 1개값은 환불 처리 하기로 했습니다. 판매자의 응대가 괜찮은 편입니다. 호버링이 안돼서, 조종은 연습을 좀 해야 할것 같고, 조종기도 좀 부드럽지 않고 확 움직이는 느낌이 납니다.
It's an excellent product to entertain children
Good.
It works very well, 24h delivery.
Super! Best for train to fly! Very robust!
Cool drone, really fast shipment. I'll bought a second one for sure.
Really cool drone, this is the second I got (two kids and to avoid fights). very easy to perform, resistant enough and funny to play. with two it will be too race . Still didn't try in water, but to be honest, I'm a bit afraid of that, the boat didn't look "safe" for electronic components.
Delivery 3 days in Rostov-on-Don.
Received within the timeframe marked, when you test it I leave more accurate valuation, thanks!
Product stem description shipping took more than two months but arrived well
Arrived from Moscow to Tyumen for 9 days by transport company IML. Everything is as ordered. Seller recommend.
super jouet, fonctionne tres bien, mes enfents sont heureux
Very fast
Отличный микро дрон! очень стабильный. Доставка из России за 2 дня. Рекомендую!
Good quality micro-drone. 30 minute charge for 5 minute flytime. I recommend multiple batteries
ok
Livraison rapide, produit amusant, qualité/prix bon Fast delivery, fun product, good price / quality
В Санкт- Петербург доставили быстро.Товаром доволен полностью.Ребенку хватило на три дня игры, достаточно хрупкий для ребенка.
все ок
The toy is good, the description corresponds. True delivery turned out with adventures. They sent the wrong one first. I contacted the store, that good fellow-corrected the situation. As a result, i still received the goods, although after two more months. The drone is normal, flying. Everything suits me.