SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality. Good packaging. Everything works as it should. Delivery was a bit late but probably due to COVID. Recommended!
Product is as described and arrived in perfect condition, but missing the 2 additional batteries, which from previous shipping damage issues, I know Aliexpress will resolve to my satisfaction.
Everything is good, the quadric works, very fast delivery.
ir ok. vāja baterija
Fantastic, even two extra accuutjes there at
Delivery fast, IML, courier brought home. The toy is funny, flies perfectly. Taken with three batteries: native, in the drone stood 150 mAh and two additional 200 mAh.
Delivered very quickly, the child is happy, the TV and the monitor are alive)))
Bright, like, Unkilled. They played a couple of times. Took with 2 batteries
Delivery Fast 5 workdays, ordered two times. I recommend definitely.
The order arrived in two days shipped from Spain. I haven't tried it yet, but there's only one battery coming.
Fast shipping, great products, good quality. I do recommand this store. Thanks
It's okay. 28 days.
Quickly sent and quickly delivered, corresponds to the description, the parcel was tracked, thank you very much!
The order came quickly. The child is very happy. I order the second one. The store is good recommend. Thank you
It's come much sooner than expected, and now.. To prove it.
Very fast delivery and for the price you have it goes very well, but I wanted it to mount a hovertiny
Good quality and speed deliverance!
On the street where it went, but in the apartment will fly into all the slots. In short, an unmanaged lot
очень долго шло.... прям очень
Cool toy
Delivery in Russia took 4 days. Small is very pleased (9 years). You can not buy an expensive copper to please children.
Delivery sdecom, the box is crumpled, but the contents are intact. Everything works
The product is a good product than I expected. Shipped within 1 month. There is package hunger and product review on Youtube channel you know the watch :) Remember to subscribe;)
Le drone est de bonne qualité et livraison rapide. Malheureusement il manque le câble USB pour charger le drone. Après avoir contacté le vendeur celui-ci informe qu'il va m'envoyer les éléments manquants. J'attends donc la livraison de ces articles. Je ferais un update plus tard.
thanks quick delivery