SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Service, Fast Delivery and Fantastic product thanks a lot
All is working well, as described, fast delivering.
Very cool, just like the picture, it works great and comes in a box with padding for your protection, very good presentation. It took just two and a half weeks to come despite the current situation.
Product equal to description. Super fast delivery. 10 days. Good operation. Easy to handle. A super protected box is coming. Highly recommended
Excellent Product
Funciona perfectamente y tiene muchas funciones. ha llegado en 6 días. Recomendado.
Product according to description, I arrive at the set date. Excellent packaging. Thank you very much. Functionality 10/10 so far. Recommended.
As described and fast delivery!
The delivery was very fast. It took only about 10 business days (delivered to Eastern Europe). The presenter is amizing. Very low price for the excellent quality. I could learn to use the air mouse function very easily too.
Good product, exactly as in description and seems to work well
Very comfortable and quality pointer. Everything as the description. I'm pleased with you. I recommend both the goods and the store.⭐⭐⭐⭐⭐⭐⭐⭐
This is the smartest product. The laser (green) is visible on the screen, the functionality is more than expected. Instruction in Chinese and English, but everything is clear. Connection to the computer (USB dongle) on the magnet-will not be lost. Not immediately picks up (Windows), but when the drivers are determined, everything works just great! Seller the best-communication is super, I recommend. Even in the conditions of the spread of the virus was able to send the goods. The only negative-universities transferred to the remote, now students do not learn, using such a useful gadget. While children include cartoons without getting up from the sofa :)
Really liked. These wholesale lot soon gone four. Received in weeks but I look EE green blazers really terrific ~ :)
Glitter!
Problem with the mouse
Good item. Easy to control. Good funtions. One star removed due to the fact that it does not work even closed to 100m. I would say 4 meters at most is what I get
Great thing. I'm buying a third for gifts. Convenient to use for listing power point presentations. Everything works, reacts. It is very convenient that it is with a battery. Don't think about batteries. Thank you store. Recommend this pieces seller too
Thank you! Got without delays. Works fine. Seller recommend.
Use before, but incredibly fast delivery to satisfy PPT when usefully seems to write four key
It's a great product and seems of very good quality. It worked immediately, the callibration was flawless. It even came fully charged. 10/10
Very good. Works flawlessly
Class!
In a month I got to the c-pb. Quality pleases. It works. It feels nice in the hands. The appearance is also great. I can advise you to prejudice. The presenter took without air mouse function.
All good
Delivery to Tula region in 22 days, from the time of order. The spouse is happy with the gadget. Checked it works. All right. Delivery to the Tula region in 22 days from the date of order. The wife is happy with the gadget. Checked, it works. Everything is as it should.