SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality product. Everyrhing is easy to use, just pling-and-play. Video quality very good, night mode - outstandong. Definately recommend this product.
Thank you for the camera is very good and it shoots well
Took as a video nanny. Delivery is fast (less than a week) camera is cool, the app is just super, the equipment is all you need, adjustable 2-3 minutes, quality is good 3MP, with all promotional codes and discounts came out 1,6 T. P. Free)) I order already 3 cameras from Reolink happy as an elephant)
Reolink was very good on shipment time, but all my last orders took some time to reach me. This one took two months to arrive. I like Reolink a lot and it is very nice there are from simple and cheap products till very good technical specifications, but expensive ones. This camera is good for the money you pay for it and does the job well. Packing is very good.
I recommend the store! Sent the next day after the order, the order came very quickly. The box was slightly jammed, but it did not affect the camera. Very quickly received everything, works perfectly and the image is super! Very satisfied with the purchase, thank you)))
Качественная камера, не пожалел, что заказал именно этого производителя. Доставили за пару дней. Вышла 1900 со скидкой продавца, вместо 2100
Shipped from Germany to Belgium in 3 days. !! Excellent delivery
Excellent camera, got what I wanted. I will order more cameras from this manufacturer. The app is great.
The store is good at answering all questions. Not happy only that they send the IML company not always whole get parcels
Super. This is the ninth chamber, I'm very pleased. I trust this manufacturer and the trader. Everything is great to keep it.
A good camera for home use, for monitoring a small child with a two-way function is an excellent solution for such a cost
Доставка до МО 4 дня. Коробки немного замяты с боков, но не критично. Подключил одну камеру - все вроде нормально. Работает. Нет в комплекте Карты памяти - плохо, надо будет купить. Немного пришлось помучатся с подключением к вайфаю. Получилось с 5 или 6 попытки. Продавца рекомендую. Все Быстро и вроде как работает
Отличная камера, хорошая картинка и понятное меню. Быстро подключилась и настроилась, вращается безшумно. Смело можно рекомендовать
received as described
In 3 days brought home, there is an adapter to the Russian plug, there is a wall mount, the quality of the video is good, while I like everything, I just need to understand
Trend jewelry findings holiday vest this into wind shipping make you felt was four. Think more apps for camera connection is not easy, rio link Korea branch to help customized plug light. Well come out four.
Excellent camera, well packed, no problems, highly recommended! There was good communication with the store! It took him 1 month to get to Mexico. I would definitely ask again!
It came quickly enough, the delivery was tracked. I order the second one for the apartment. Problems with connecting no, as with the first. Advise. The first one works half a year, the flight is normal.
The camera works well if not for one but, re-odically falls off Wi Fi. I have another Reolink argus2 so it works at all perfectly. And these cameras that suffer on the Internet.
Bought a second since the first showed itself perfectly and for the sake of the experiment bought the second 3 Mego peaks the first 4 Mego pix I did not find the difference except in the price picture quality is the same