SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good qulity. Cord is really made of fiberglass. Does not stretch. Sent fast.
Ремень как ремень, повреждений нет.
Good quality goods!
As described, great store
Thank you. Everything is perfect. I recommend this shop.
Quick shipping. Well packaged and secure. Product is as described in listing and good quality.
Nice quality Band
Come, lies, I can not check yet
Goods delivered save and fast. Price agrees with the product quality and the description. Fast shipping and delivery. Thanks to the store for the bussines.
Delivery to the city of the Arkhangelsk region took 2 weeks. The length of the belt is 507 cm. Soft, does not stretch with hands. If there are problems after installing on a 3D printer, I will add a review. You can take it.
good quality belt
It's fine. Corresponds to the description. Delivery just over a month.
Nice belt. Came quickly, packed perfectly. The order is satisfied, I recommend the store.
The product corresponds to the description
The package reached 17 days to Moscow. The track was tracked. Belt quality is good, no comments.
5.15 cm thanks for + 15 cm!) corresponds to the description, I recommend.
The strap came quickly. about the quality do not know which (untried) packed well. satisfied with the order, delivery, packaging. thank you!-store respect! Mail receipt!
Delivery month. Took the Prostock. I didn't notice the difference. Seller Thank you
Of course, the quality is not as original, but it is a lot and it is cheap. Printer happy)