SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right, we have to prove it.
Item came, everything is great, original.
Good product.
super amazing
Received package. Qualitative as it was on the pictures
It came quickly. Speed and quality is good. I recommend the product and the store.
thanks so much i appreciate you deserve 5 star5
All good
My package arrive in Botswana after 40 days in new condition.
The product corresponds to the description. Sent quickly. In Khmao-Ugra the parcel went a little more than a month. Seller recommend.
amazing product good store it came so fast less then 20 days i really recommend this product
Arrived fast was top without fee! Thank you
Excellent quality and international company I recommend in his experience although I first asked the market but it is fast in delivery the most important thing is the delegate took all the precautionary measures of the corona virus thanks to express.
Original, packaging in seals. Works))) on a fairly old mainland asus 880td-m evo
Tudo ok. Vendedor confiável !
Sho W original product
All OK! Well packaged product arrived early!
Delivery to novosibirsk 3 weeks. The product is original. Seller recommend.
Very good SSD, installed a few days ago and am impressed with the speed, wore a HD before and changed quite. Recommend buying, not taxed and shipping was fast, in less than a month was delivered. Very satisfied!
Very satisfied ! the 2nd one.... I didn't installed but already checked and it's working perfectly. Great Seller !
SSD installed in the laptop, worked fine. recommended store
The best SSD ever tested.
Best stores!! Delivery was very fast, SSD original, all perfect!!
Original product, already in operation, all right, fast shipping
As described, the ssd works excellent, looks like it revived the laptop, it comes in your box with manual and well sealed, I will definitely buy again and recommend it (shipping like everything, takes your time)