SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Helpful and reliable store Packaging is very excellent The device works perfectly I recommend the worker with the seller Thanks to the seller
Produto entre em conformidade e funcionando, envio muito rápido - 25 dias entre a compra e o recebimento do produto.
Добавил телевизор, соединил с Google home. на английском управляется всё. включение и выключение, звук, каналы.
ok great
Ürün iyi çalışıyor. Bu ürünle televizyon ve dslr fotoğraf makinesini kontrol ediyorum. Kumanda ile çalışan her türlü elektronik alet kontrol edilebilir. Dışarıda iken telefonunuzdan klimanızı açabilirsiniz. Mi box s i çalıştıramadım sadece
Все работает хорошо
Very good, as is the description
Excellent store. Recommended. Thanks! ‹(•¿•)›
it looks ok. not tested
The product corresponds to the description, everything came by fat card, the store is good! Recommend everyone!
Works perfectly with Alexa, control works with my TV and lamps, recommend the product
Alexa recognizes it but it doesn't work with the voice, you centralize all the controls in a room on your mobile. It works but not with the voice. :-(
Delivery prompt. Functional is not bad. Connects with many on smart houses and with remote controls. Excellent acquisition. Thank you to the store.
The device arrived packaged well with no problems. It works great and is easy to set up. I tested it with a LG smart TV and a Beko air conditioner. There are no ready controls for this brand of air conditioners, but I copied from the original remote and it works perfectly! I recommend it!
Recommend
Like de photos
The controller is really small, witch was a huge bonus for me. Works really well. Paired perfectly with my Philco TV Controller and I was able to clone the Air Conditioner remote very easily, since the brand was not showing up on the controller library. Good range.
Very good product. Set up several TVs and an air conditioning and all very well
ok
Good and programming method for excellent devices and almost easy
Smaller than I expected (nothing bad). The Smart TV Mi controller without problems (just turn on, turn off and up/down volume and channels) with the air, it's costing me something else to be second marks. But generally happy with the purchase, I add very quickly to my Alexa echo dot
With his task copes. Recommend.
Product arrived well packed and in perfect condition. Works very well TBM! Recommend!
All ok
Facile sia da configurare con Alexa sia l installazione dei dispositivi Ir.