SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
very good product high quality
Shipping fast. The discount price is excellent. Toy's funny. The child is happy as an elephant. In general, I recommend it to everyone!
Thank you, this is my gift to an expensive person, the column is good, many melodies, there is a medetion, there is an alarm clock, a clock, a date, If it is important for someone, there is a nice bonus magnet pixel
produto de ótima qualidade design perfeito adorei a caixa ótimo som... vendedor ótimo com envio com rapidez
Super fast to arrive, 100% Original, good quality and this beautiful
I haven't opened it yet. Delivery in 7 days. Packed reliably. A small gift lies. Almost threw it away with the package.
Very fast shipping, accurate description, excellent store
Konečne Druhá objednavka prišla v poriadku.Prvá objednávka SA niekde Stratila.
Fast delivery, awesome product. Slight manufacturing error on edge of screen where it was glued but acceptable. Good sound.
Communicative salesman, I like it, I was hoping it was like the photo, but it doesn't look so sharp, the bad the very hard and unintuitive buttons their handling, but it's worth it as a speaker
It’s so fun and awesome! I’m really glad I got this. The packing box was a little beat up but the Divoom box was in perfect condition. The app is really fun to use and it’s worth even more than what I paid. It also came with a cute magnet :)
fantastic speaker goooooooooooood
Excellent Product, display clear and transparent sound, recommend 100%
very satisfied with the service and fast delivery via Fedex. I love the products from Divoom and the price are reasonable too!
просто супер штука, очень быстрая доставка 2 дня
Not once four days after the order I have already received the product. The sound is excellent. The colorful display confident. Total one of the coolest gadgets I bought me lately. The related app supplies unfassbar many designs, mini games and of course you can also own pixel art create and me other parts. Pretty clear recommended buy Also the packing is very succeeded.
Really nice product! The sound quality is top with good bass. I put it in my living room and I use it as a counter for outdoor games and stopwatch. I was surprised by all the additional features.
Very good Speaker, I arrive fast I am very satisfied
I like the product, I was surprised how quickly to connect via bluetooth, good volume for listening in rooms, lighting regulation, clock, alarm clock and many animations.
Produto Incrivel! Excelente qualidade! O som é ótimo, os pixels também! Vendedor me atendeu muito bem! divoom é demais!!!