SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product. As in the description
fast delivery , working very good
Funciona de maravilla de hecho he pedido otra. Gracias producto de gran calidad. It works wonders in fact I have asked for another one. Thank you great quality product.
Vry good easy setting thks
The order is received quickly, the camera is working, the store is sociable and attentive, i recommend buying from him + 5 stars. i hope for stable work. The order was received quickly, the camera is working, the seller is sociable and attentive, i recommend buying from him + 5 stars. i hope for a stable job.
great thanks
Super thing
Shipping fast. The quality is 3 MP similar. 3MP does not have LAN ports. To the recorder connected, but constantly loses the picture (black screen)
Good product!
impecavel
Good product. Quickly connected. The picture is good. Thank you store
Delivery from Russia, brought quickly. The camera shoots normally, in the dark too, but does not twist behind the object in automatic mode, only if you manage from the phone yourself.
Very good! I get everything in order!
The camera works fine but the app that manages it when you want to recover recorded videos is very bad and poor, I bought the 1536P resolution and the truth I don't see. No difference in r that dilution with the other one I have 1080P that's why I don't think it's worth the penalty in paying more for the 1536P and I think it's worth buying the 1080P
i really like hiseeu,very nice items,work very well.
Everything is fine. The camera is excellent.
Lack of communication
At the moment everything is perfect. I hope it lasts a while and it doesn't go bad.
가격대비진짜좋아요
All right. Easy to install. Do not drive the camera in the dodatka. Potrebno zvikati shchobo correctly rotate and approach the video.
They set up very quickly and look pretty good. It gives Me the feeling that you see the images online in the cloud, so if your Internet connection has GC-NAT, they'll work for you. Received in 2 days.
wonderfull work. good quality
I arrive well and timely
Received
Fast delivery and now install.