SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy
I received the product quickly and within the exact time, well packaged .. I recommend it to you
OK
werkt ok en is gemakkelijk te installeren werkt niet 5 Hz netwerk
Setup for 1 minute! Video quality is good. I recommend!
Excellent is the second i buy, it works impeccable! Recommended!
Very fast shipping order sunday afternoon and received tuesday morning, there has been some sharp configuration problem but thanks to the store's technical support everything has been satisfactorily fixed received the package in perfect condition a recommendation If your ruter is 5g deactivate is function in router configuration and also in the configuration of security put it in wpn otherwise very attentive seller has any query and help needed i recommend seller and product
Perfect thank you!
I buy the third time, to look after the cats. The camera is excellent and not expensive. Setting in 5 minutes. The store is sociable. I recommend!
Easy to configure, but necessary another application that is not yoosee.
Hola la he recibido en 10 días, muy bien balada, bastante fácil de configurar, funciona perfectamente, se ve muy bien, tiene función de automovimiento cuando capta algún movimiento. Estoy de momento muy contento. Hello I received it in 10 days, very good ballad, quite easy to configure, it works perfectly, it looks very good, it has a self-movement function when it captures some movement. I am at the moment very happy.
as described, thanks.
Fast delivery, compliant items, simple and fast installation, correct images the sound is sometimes hash but I think it comes from my connection.
This bian but I'm still not like recording There's someone who helps me record a lot of hours
Works perfectly. Price quality super
Didn't check.
Packaging & shipping excellent after tested additional leave a rating
Отличный магазин, очень внимательный и отзывчивый продавец, был косяк с адаптером питания, все решилось в течении недели. Очень рекомендую!!!
product arrived on time in good condition. I have not installed it yet.
Arrive fast going genial
The order came very quickly. Courier to the door.
I especially like the resolution. Only one detail is not seen on multiple devices at a time. Like with another security camera i have.
Excellent Product, easy to program and running on remote firm without problems
Very fast shipping
Rotary camera, controlled from mobile. Not bad