SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
отлично,в нексию залезла как родная.2 дня до Курска
Все отлично
All as in the description.
Connection from the tephone
товаром доволен
Once again I order, in St. Petersburg courier to the apartment in 3 days. Thank you
Description exact. Delivery-10 days to Lithuania. everything works.
Not yet connected, but it looks good. In appearance, everything is well done
Spoko super pozdrawiam i polecam
приехало все в целости. еще не установили. по работе пока ничего не скажу. позже дополню
To the store, thank you very much came as it was. Not yet. How to connect I will.
Супер. 4дня до Пскова. Звук норм
все отлично пришло быстро. не помято доставил курьер. продавцу спасибо, рекомендую. пока непроверял. проверю отпишусь.
this product does not have AM radio which is not good. other than that it works good. no install hardware included
fast shipping
Fast! I order not for the first time, everything works clearly. Thank you!
Envío súper rápido en dos días llego. Muy bien embalado falta probar
The parcel came during
не работает кнопки переключения трека,а так в общем нормуль
All is well
Thank you all right. Seller recommend
The goods came very quickly
Delivery 5 days to yekaterinburg, the radio does not catch well outside the city, in general for this cost a good option
Everything corresponds to the description. Thanks to the store.
Until n. novgorod 10 days!!! The functionality checked while everything works clearly (bluetooth connect without problems remote works touch screen for 4 + color screen for 4 corresponds to the description) for this money the product is satisfied. The camera did not connect) it is possible to add feedback after full verification and installation. Seller recommend, sent on the day of payment. All success!