SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got it
Very nice product! But unfortunately does not fit for my XPS 17"
Great product, unfortunately one of the slot did not work. When working with electronics stuff like this can happen. The customer service at Baseus was great and understanding and helped me out. Product it self is good and i recommend
It just works
Good product and fast shipping 5*
Как всегда, Baseus на высоте.
Très belle qualité du matériel livré en 1 semaine Vendeur sérieux
It came quickly. Seller recommend.
Great quality! Fast shipping
Perfect.
Качество как всегда на высоте, Мега быстрая доставка меньше 3 дней до Мск
It gets a little heated while it's used, but it works perfectly. He got to the Canary Islands. Super fast!
The product corresponds to the description, the ports work
The MacBook Pro 16 works well, but it's hanging. If he's pressed, he can break. Better buy through cord adapter, it will be more reliable
Все пришло быстро, аккуратно. Работает идеально. Продавца рекомендую, много у него покупаю. Все отлично
thanks a lot
Very good! Nice packaging. Good quality. Works flawlessly on Macbook Pro 16" 2019.
Does not work with my MacBook case, but hub is high quality and I will be giving this as a gift now because I can not use it with my case :(
Todo ok, buen producto ,
Delivery two weeks, already caught, works fine
Really great product and is very useful
Доставали в Казань быстро, около 1,5 недель. Всё отлично работает Посмотрим как будет со временем
Хаб хорошего качества
Do not regret the money on this hub. Steep, fast, very high quality.
Plow