SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not working with Samsung S20
chegou conforme descrito, bem embalado
I 've already bought other items from BASEUS and I'll keep doing it.
Fully corresponds to the description. Quality and pleasant packaging. Works fine!
I'm very satisfied
ดี
Great, it works perfectly, both the charge of 1A (so you don't overheat your mobile so much if we're charging ndo and playing with CPU and GPU at most) like the audio of the helmets, the microphone and the controls, all simultaneous, you hear and listen to me perfectly without noises, and high quality. Shipping very fast and well presented. Recommended AAA +++
Excellent adapter, but the Samsung S20 + does not support (((
It's okay, only with Sharp Aquos C10 does not work by sound, only charging.
High quality products great reliability amazing store real products worth money just say thank you from the heart I recommend buying from the store professional packaging tight shipping fast shipment at its best
The product is excellent and quality. Packing at height. Delivery to Brest took exactly a month. Of the minuses: does not work on my sasmsung S20 Ultra. Phone gives out message "USB device is not supported"
Took a chance on it, seeing if it would work for my Motorola Z force2. It unfortunately does not work: oh well.
Product description of the Japanese I was wrong product wrong is not off morality Galaxy is the key
doesn't work with type C to type C cable
хорошее качество, заработал со второго раза, первый раз воткнул, криво работали каналы, во второй раз все завелось, что это было я так и не понял
Ótimo
Top quality, fast shipping to local parcel ATM
Not compatible with Sharp Aquos S2
Fast delivery, drove a week to Kaluga in perfect condition, the quality of baseus as always on top, everything works well, I recommend the store
Норм девайс единственное зарядка до 1А, а так отлично
Great store! Great goods!
Good product but not compatible with my phone, S20 Ultra. It doesn't work but came in great packaging and excellent condition just no good for my phone
Works. In the case of Mi MIX 2S it turned out to squeeze only 0.5A
Average quality. Charging is not fast, when listening and simultaneous charging is not a pleasant sound in the headphones.
Everything got, everything is fine. Delivery slightly pumped-36 days.. By the adapter-works perfectly, headphones headphones with a microphone work, songs from the button switch, answers calls. Everything is OK, I recommend.